Patient Scheduling & Coordination Specialist

Winning Assistants, Inc.; Philippines; Remote; PHP 434,000 - 521,000; Full time

Benefits offered by this job

Dedicated HR & Contractor Support Team

Premium VPN Access (Optional)

HIPAA & Cybersecurity Training + Cert.

Top 1% VA Performance Training

Client-Approved U.S. Holidays

Client-Approved Paid or Unpaid TimeOff

Access to Tools & Resources

Optional Performance-Based Incentives

Job summary

Winning Assistants, Inc. is seeking a Patient Coordination Specialist to manage medical appointment scheduling and patient registrations. The role involves using Veradigm PM, coordinating with internal staff, and ensuring accurate patient data and deposits.

You will handle authorizations via Facey and Optum, confirm appointments, and maintain professional communication with patients and healthcare teams across a Pacific Time schedule.

Qualifications

• 1+ year of experience in medical appointment scheduling or healthcare administrative support.
• Hands-on experience with Veradigm Practice Management (PM) is highly preferred.
• Familiarity with Facey and Optum referral groups and authorization retrieval processes.
• Excellent verbal and written English communication skills.

Responsibilities

• Schedule and coordinate patient appointments using Veradigm PM.
• Enter, verify, and update patient demographics, insurance information, and registrations.
• Collect and process new patient deposits according to guidelines.
• Coordinate with internal staff on appointment availability and scheduling changes.
• Retrieve and attach insurance authorizations to patient records before appointments.
• Obtain authorization documentation via Facey/Optum as applicable to prevent delays.
• Send appointment confirmations and links for intake/registration forms.
• Follow up on incomplete forms and inquiries regarding appointments.
• Maintain clear communication with patients and healthcare staff for a smooth scheduling experience.

Skills

English communication

HIPAA compliance

Fast learner

Education

NBI Clearance or Local Police Clearance

Tools

Veradigm Practice Management

Facey referral system

Optum referral system

Job description

Winning Assistants, Inc. is seeking a Patient Coordination Specialist to manage medical appointment scheduling and patient registrations. The role involves using Veradigm PM, coordinating with internal staff, and ensuring accurate patient data and deposits.

You will handle authorizations via Facey and Optum, confirm appointments, and maintain professional communication with patients and healthcare teams across a Pacific Time schedule.