Order to Cash (OTC) Team Lead

V-Call Center Link Inc.; Camarines Sur; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading call center company in Camarines Sur is seeking a Team Lead for Accounts Receivable. Responsibilities include overseeing team performance, managing client expectations, and driving team development. Ideal candidates should have a Bachelor's degree in finance or related fields, with 5-6 years of relevant experience. This position requires onsite work in Naga City and the ability to work night shifts.

Qualifications

• 5-6 years of experience in Accounts Receivable/Order to Cash.
• At least 2 years in a Team Lead/Supervisor role.
• Ability to work onsite and night shifts.

Responsibilities

• Oversee team performance and ensure compliance with SLAs.
• Manage stakeholder expectations and represent the team in meetings.
• Drive team development through coaching and continuous improvement.

Skills

Team Leadership

Client Management

Accounts Receivable

Finance Knowledge

Education

Bachelor’s Degree in Finance/Accounting/Business

Job description

Job Description

Overview of the role and expectations for candidates.

Responsibilities

• Oversee team performance, define prioritization tactics, and ensure compliance with SLAs and business controls.
• Manage stakeholder expectations, represent the team in client meetings, and provide issue resolution for escalations.
• Drive team development through onboarding, skills enhancement, coaching, and continuous improvement initiatives.

Qualifications

• Bachelor’s Degree in Finance/Accounting/Business (any)
• 5-6 years overall Accounts Receivable/Order to Cash work experience
• Minimum of 2 years Team Lead/Supervisor experience
• Knowledgeable in general finance and various finance concepts and principles
• Amenable to work onsite (Naga City) and do night shift schedule

Company

• VCC Link Inc.
• Digital Marketing V-Call Center Link Inc.

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