Order to Cash (OTC) - Entry Level

Accenture; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Accenture is seeking a detail-oriented OTC professional to support end-to-end revenue cycle activities, including order management, billing, collections, and cash application in a shared services context.

The role involves ensuring timely invoicing, payment collection, and accurate reconciliations while maintaining compliance with policies and SLAs. Experience in AR, billing, or customer financial services within BPO or corporate finance is advantageous.

Qualifications

• Bachelor's Degree in Accountancy, Accounting Technology, Finance, Business Administration, Management, or related field.
• At least 6 months of OTC/AR/Billing/Collections/Cash Application experience.
• Hands-on experience in AR, Billing and Invoicing, Collections, Cash Application, Order Management, Deductions/Claims, Account Reconciliations, Customer Service.

Responsibilities

• Manage end-to-end OTC processes including order management, billing, collections, cash application, and AR activities.
• Process and maintain customer orders and related transactions.
• Generate invoices and perform billing adjustments as needed.
• Monitor accounts and follow up on overdue invoices to ensure timely collections.
• Post and allocate customer payments; perform cash application.
• Investigate payment discrepancies, deductions, and disputes; resolve issues.
• Prepare customer account reconciliations and ensure accurate receivables balances.
• Support period-end AR and billing activities.
• Respond to invoice-related inquiries from customers and stakeholders.
• Collaborate with internal teams to resolve issues and improve cash flow.
• Support audit requirements and ensure compliance with policies and controls.
• Identify process improvement opportunities and contribute to operational excellence.

Skills

OTC knowledge

AR & Billing

Communication

Analytical skills

Process Improvement

ERP familiarity

Attention to detail

Shift flexibility

Team collaboration

Education

Bachelor's degree in accounting or related field

Tools

SAP

Oracle

Salesforce

MS Dynamics

NetSuite

Job description

RESPONSIBILITIES:

We are seeking a detail-oriented and customer-focused Order to Cash (OTC) Professional to support end-to-end revenue cycle operations, including order management, billing, collections, cash application, and accounts receivable processes.

The successful candidate will be responsible for ensuring timely and accurate customer invoicing, payment collections, cash application, account reconciliation, and resolution of customer inquiries while maintaining compliance with company policies and service level agreements.

This role is ideal for professionals with experience in OTC, Accounts Receivable, Billing, Collections, or Customer Financial Services within a shared services, BPO, or corporate finance environment.

• Manage end-to-end Order to Cash (OTC) processes, including order management, billing, collections, cash application, and accounts receivable activities.
• Process and maintain customer sales orders and order-related transactions.
• Generate customer invoices and perform billing adjustments as necessary.
• Monitor customer accounts and follow up on overdue invoices to ensure timely collections.
• Perform cash application activities, including posting and allocating customer payments.
• Investigate and resolve payment discrepancies, deductions, claims, and disputes.
• Perform customer account reconciliations and ensure accurate receivables balances.
• Support period-end activities related to accounts receivable and billing functions.
• Respond to customer inquiries regarding invoices, payments, deductions, and account balances.
• Collaborate with internal stakeholders to resolve customer issues and improve cash flow performance.
• Support audit requirements and maintain compliance with company policies and controls.
• Identify process improvement opportunities and contribute to operational excellence initiatives.

SKILL AND QUALIFICATIONS:

• Bachelor's Degree in Accountancy, Accounting Technology, Finance, Business Administration, Management, or related field.
• At least 6 months of relevant experience in Order to Cash (OTC), Accounts Receivable (AR), Billing, Collections, Cash Application, or Customer Financial Operations
• Hands-on experience in:
  • Accounts Receivable (AR)
  • Customer Billing and Invoicing
  • Collections and Credit Management
  • Cash Application and Payment Allocation
  • Order Management and Sales Order Processing
  • Deductions / Claims Management
  • Account Reconciliations
  • Customer Service and Inquiry Resolution
• Experience in Shared Services, BPO, Global Business Services, or Multinational Operations is an advantage
• Exposure to ERP systems and billing platforms is an advantage such as:
  • SAP
  • Oracle
  • Salesforce
  • Microsoft Dynamics
  • NetSuite
  • Other AR, Billing, or Collection platforms
• Experience in process improvements, automation, migration, or transition projects is an advantage.
• Strong analytical, problem-solving, and communication skills.
• Amenable to work Full Work in Office in Quezon City, Mandaluyong, Taguig, or Alabang
• Willing to work in any shifts i.e. night shift, graveyard schedule etc.

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Equal Employment Opportunity Statement

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