Order-to-Cash Tower Lead

Private Advertiser; Makati; On-site; PHP 6,000,000 - 9,000,000; Full time

Job summary

Global Business Services in Manila, Philippines seeks an Order-to-Cash Tower Lead to head end-to-end OTC within a global services environment, delivering operational excellence, transition, and governance across multiple markets.

The role focuses on building a scalable OTC organization, driving standardization, automation, and continuous improvement while partnering with Finance and business leaders to improve cash flow and customer experience.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration or related discipline.
• At least 10 years of experience in Order-to-Cash, Finance Operations, Shared Services or Global Business Services.
• Significant leadership experience overseeing large-scale finance operations, transitions, and transformation initiatives.
• End-to-end knowledge of billing, collections, cash application, credit management, disputes, and accounts receivable.
• Experience managing global, regional, or multi-entity finance operations.
• Proven track record in service delivery management, KPI/SLA performance, governance, and internal controls.
• Experience leading process migration, operational stabilization, automation, and continuous improvement initiatives.
• Strong stakeholder management and influencing skills, particularly with senior Finance and business leaders.
• Proven people leadership, coaching, organizational development, and change management capabilities.
• Commercially aware and customer-focused, with ability to manage complex operational challenges.
• Strong analytical, problem-solving, and decision-making skills, with a results-oriented mindset.

Responsibilities

• Lead end-to-end OTC service delivery across billing, collections, cash application, credit management, disputes, and customer account management.
• Oversee transition activities, including knowledge transfer, process migration, operational readiness, go-live, stabilization, and handover to business-as-usual operations.
• Drive transformation through process standardization, automation, system enhancements, simplification, and continuous improvement.
• Own operational performance, including KPIs, SLAs, receivables ageing, backlog management, cash collection, billing accuracy, and month-end readiness.
• Establish and maintain effective governance frameworks, internal controls, escalation processes, and operational risk management.
• Collaborate with regional Finance, Commercial, Customer Success, Transformation, and Technology stakeholders to resolve operational challenges and deliver business improvements.
• Ensure timely resolution of operational, customer, and system-related issues while maintaining service quality and stakeholder satisfaction.
• Lead workforce planning, resource allocation, and organizational readiness to support business growth and operational changes.
• Build, lead, and develop a high-performing OTC organization through effective people management, succession planning, and capability development.
• Provide strategic performance insights, identify operational risks, and recommend improvements to senior Finance and business leadership.

Skills

Leadership

Stakeholder management

Analytical thinking

Change management

Problem solving

Education

Bachelor's degree in Finance, Accounting, Business Administration

Job description

Order-to-Cash Tower Lead

Global Business Services

Manila, Philippines

Role Purpose

Lead and oversee the end-to-end Order-to-Cash (OTC) function within a global business services environment, with accountability for operational delivery, transition, transformation, governance, and stakeholder outcomes across multiple markets.

The role will drive the development of a scalable, efficient, and high-performing OTC organization, ensuring successful process migration and stabilization while advancing standardization, automation, and continuous improvement initiatives.

As the functional leader, the successful candidate will establish strategic direction, strengthen operational accountability, manage critical risks and escalations, and partner with senior Finance and business stakeholders to improve cash flow, customer experience, operational efficiency, and internal controls.

Key Responsibilities

• Lead end-to-end OTC service delivery across billing, collections, cash application, credit management, disputes, and customer account management.

• Oversee transition activities, including knowledge transfer, process migration, operational readiness, go-live, stabilization, and handover to business-as-usual operations.

• Drive transformation through process standardization, automation, system enhancements, simplification, and continuous improvement.

• Own operational performance, including KPIs, SLAs, receivables ageing, backlog management, cash collection, billing accuracy, and month-end readiness.

• Establish and maintain effective governance frameworks, internal controls, escalation processes, and operational risk management.

• Collaborate with regional Finance, Commercial, Customer Success, Transformation, and Technology stakeholders to resolve operational challenges and deliver business improvements.

• Ensure timely resolution of operational, customer, and system-related issues while maintaining service quality and stakeholder satisfaction.

• Lead workforce planning, resource allocation, and organizational readiness to support business growth and operational changes.

• Build, lead, and develop a high-performing OTC organization through effective people management, succession planning, and capability development.

• Provide strategic performance insights, identify operational risks, and recommend improvements to senior Finance and business leadership.

Qualifications & Competencies

• Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline.

• At least 10 years of experience in Order-to-Cash, Finance Operations, Shared Services, or Global Business Services environments.

• Significant leadership experience overseeing large-scale finance operations, transitions, and transformation initiatives.

• Strong end-to-end knowledge of billing, collections, cash application, credit management, dispute resolution, and accounts receivable.

• Proven experience managing global, regional, or multi-entity finance operations.

• Demonstrated track record in service delivery management, KPI and SLA performance, operational governance, and internal controls.

• Experience leading process migration, operational stabilization, automation, and continuous improvement initiatives.

• Strong stakeholder management and influencing skills, particularly when engaging senior Finance and business leaders.

• Proven people leadership, coaching, organizational development, and change management capabilities.

• Commercially aware and customer-focused, with the ability to manage complex operational challenges and escalations.

• Strong analytical, problem-solving, and decision-making skills, with a results-oriented mindset.