Order to Cash Billing Analyst

Straive; Taguig; On-site; PHP 420,000 - 640,000; Full time

Job summary

Straive is seeking an Order‑to‑Cash/Billing Analyst in Metro Manila to manage invoicing, data validation, and billing reconciliations. The role involves ensuring accuracy, on-time invoicing, and resolving disputes while supporting month-end close activities.

Ideal candidates have 2–4 years in billing/AR, strong Excel skills, and familiarity with Salesforce or NetSuite. A detail‑oriented, customer‑focused mindset is essential in a fast-paced environment.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• 2-4 years in billing, accounts receivable, order-to-cash, or general accounting.
• Strong attention to detail with high-volume accuracy; able to meet tight deadlines.
• Proficient in Excel for validating and reconciling billing data; Salesforce/NetSuite a plus.

Responsibilities

• Prepare and issue accurate customer invoices on time.
• Validate invoices for pricing, quantities, term dates, tax, and contract terms.
• Reconcile billing data across Salesforce and NetSuite; ensure alignment to source data.
• Verify completeness and accuracy of billing data before invoicing.
• Monitor billing queue and aging of un-invoiced deals; escalate blockers.
• Enter manual sales orders when sync errors occur; maintain data accuracy.
• Track invoice accuracy and on-time delivery metrics and drive improvements.
• Support M&A invoice and billing activities.
• Serve as escalation point for complex billing issues and disputes.
• Analyze billing data to identify trends and improvement opportunities.
• Address customer inquiries and disputes promptly and professionally.
• Ensure compliance with policies, regulations, and accounting standards.
• Participate in month-end close for OTC operations.
• Support OTC tasks and accounts receivable; assist with internal initiatives.

Skills

Attention to detail

Analytical skills

Communication

Multitasking

Education

Bachelor's degree in Accounting/Finance/Business

Tools

Excel

Salesforce

NetSuite

Job description

• Prepare and issue accurate customer invoices on time, meeting all internal SLAs and close deadlines.
• Validate invoices before release - confirming pricing, quantities, term dates, tax, and contract terms — to ensure invoice accuracy.
• Reconcile billing data across Salesforce and NetSuite Sales Orders, so that every invoice ties out to the source of truth and downstream revenue impact is eliminated.
• Systematically verify completeness and accuracy of billing data before invoicing, applying checklists and controls to catch discrepancies before they reach the customer.
• Monitor the billing queue and aging of un-invoiced Closed Won deals to ensure nothing is missed or delayed, escalating blockers immediately.
• Enter manual sales orders if/when synchronization errors are present between Salesforce and NetSuite, ensuring records Stay accurate and invoicing proceeds without delay.
• Track and report on invoice accuracy and on-time delivery metrics (e.g, error rate, rebill rate, days-to-invoice), driving continuous improvement.
• Support M&A invoice and billing activities.

Order – to – Cash Support

• Serve as the primary escalation point for complex billing issues, disputes, and exceptions, resolving root causes to prevent repeat errors.
• Analyze billing data to identify trends, discrepancies, and process improvement opportunities
• Address and resolve customer inquiries and disputes related to billing promptly and professionally.
• Ensure compliance with company policies, industry regulations, and accounting standards.
• Participate in the month-end close process related to the order-to-cash function.
• Support OTC operations, assisting with billing and accounts receivable tasks as needed, and assist with ad hoc projects related to internal initiatives.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent experience)
• 2-4 years of experience in billing, accounts receivable, order-to-cash, or general accounting.
• Exceptional attention to detail and a demonstrated commitment to accuracy — a track record of error-free, high-volume work. Strong sense of urgency and ability to consistently meet tight billing deadlines and close timelines.
• Proficiency in Microsoft Excel (lookups, pivot tables, basic formulas) for validating and reconciling billing data.
• Experience with Salesforce and NetSuite a plus.
• Solid analytical and problem-solving skills, with the ability to research and resolve discrepancies at the root cause.
• Clear written and verbal communication skills and a customer-service mindset.
• Ability to manage multiple priorities without sacrificing accuracy in a fast-paced environment