Billing Team Manager

Origo BPO Pty; Philippines; Híbrido; PHP 900 000 - 1 300 000; Tempo integral

Resumo da oferta

Origo BPO Pty is seeking a Team Manager to supervise and motivate a billing-focused team across client accounts. You will serve as the main contact for team members, ensuring proactive communication and smooth operations in a hybrid work setup.

Hands-on processing is not required, but revenue-cycle fluency is essential. You will lead daily huddles, monitor metrics, and drive coaching, with a focus on timely invoicing and client satisfaction.

Qualificações

• Bachelor's Degree or equivalent work experience.
• Proven 5+ years of Team Leader experience.
• Exposure to billing or revenue-cycle operations in a BPO or shared services environment.
• Strong leadership and influencing skills.
• Excellent time management and ability to prioritize work.
• Results-oriented and strong organizational skills.
• Excellent written and verbal communication skills.
• Understands what a billing analyst produces to represent the team credibly to the client.
• Able to read unbilled reports and rebill/credit-note logs and ask the right questions on exceptions.
• Familiarity with ERP and billing platforms, client invoice submission portals, and ticketing tools.
• Past background as a biller who moved into people management is a strong plus.

Responsabilidades

• Create an inspiring team environment with an open communication culture.
• Set clear team goals and delegate tasks with deadlines.
• Oversee day-to-day operations and monitor performance.
• Run daily huddles, queue reviews, and shift endorsements across billing teams.
• Own the billing cycle end to end—from service record to invoice.
• Clear billing exceptions and holds and ensure invoices reach the client portal.
• Represent the team's delivery status credibly in client conversations (WBRs/MBRs).
• Coach and motivate team members and identify training needs.
• Ensure coverage discipline and back-up for deliverables during absences.

Conhecimentos

Communication skills

Leadership

Coaching

Time management

Organizational skills

Formação académica

Bachelor's Degree or equivalent

Ferramentas

ERP systems

Billing platforms

Client portals

Jira

Ticketing tools

Descrição da oferta de emprego

ABOUT THE ROLE

The Team Manager is responsible for supervising, managing and motivating team members daily. As a Team Manager, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. On the Billing service line, the Team Manager leads a transactional finance team across multiple client accounts — providing people leadership and delivery oversight with enough revenue-cycle fluency to engage credibly with the team and the clients. Hands-on processing is not part of the role.

KEY RESPONSIBILITIES

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operations
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members' feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Build strong relationships with different POC's based on Portfolio's assigned
• Participating in CI Projects
• Run daily huddles, queue reviews, and shift endorsements across the billing teams
• Own the billing cycle end to end — service record to invoice, rate and contract applied, approved, and released to the client's portal or ERP
• Clear billing exceptions and holds — missing purchase orders, missing contracts, missing tracking or reference numbers, and rejected cost reviews
• Confirm invoices were sent and acknowledged by the receiving system, not only created and marked complete
• Manage the billing close — cut-off discipline, unbilled visibility, and pending-invoice reporting to the client
• Track SLAs, billing turnaround, unbilled aging, rebill and credit-note rate, and per-person productivity
• Surface blockers, sanity-check workloads, and flag delivery risks early
• Keep the exception pipeline clean — nothing unbilled or unactioned beyond the agreed aging threshold
• Represent the team's delivery status and performance credibly in client conversations, including WBRs and MBRs
• Own the weekly per-account performance report, delivered on the committed day, every week
• Log client VOCs and incidents in Jira and manage them through to resolution per the SD playbook
• Ensure coverage discipline: no leave without a named backup for deliverables due during the absence
• Hybrid work setup, with occasional on-site reporting as required by business needs
• Work coverage or scope may be adjusted based on operational requirements

KEY PERFORMANCE INDICATORS

• Billing turnaround (team-controlled) — within committed per-account SLA
• Billing accuracy — rebill and credit-note rate at or below account threshold
• Unbilled aging — zero items unbilled beyond threshold
• Billing close adherence — 100% of committed close windows met
• Client reporting on-time rate — 100%, on the committed day
• Per-FTE productivity — at or above account baseline
• Client health — CSAT at target; escalation-free streak tracked

SKILLS AND QUALIFICATIONS

Educational background required / desired:

• Bachelor's Degree or equivalent work experience

Work experience required / desired:

• Proven 5+ years of Team Leader experience
• Exposure to billing or revenue-cycle operations (invoice generation, rate and contract application, exception and rebill handling, client portal submission) in a BPO or shared services environment

Communications skills required / desired:

• 9/10
• Advanced

Other qualifications:

• Prefer with Team Leader experience/background
• Proven strong leadership and Influencing skills
• Strong ability to coach and motivate Team Members.
• Excellent time management skills and the ability to prioritize work.
• Results-oriented and strong organizational skills.
• Excellent written and verbal communication skills.
• Understands what a billing analyst produces — enough to represent the team credibly to the client
• Able to read an unbilled report and a rebill or credit-note log, and ask the right questions on exceptions, rate disputes and holds
• Familiarity with ERP and billing platforms, client invoice submission portals, and case or ticketing tools
• Past background as a biller who moved into people management is a strong plus