Order to Cash Billing Analyst

SPi Global (now Straive); Taguig; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

SPi Global (now Straive) is seeking a detail-oriented OTC Billing Specialist to join our hybrid team at the BGC location in Manila. You will prepare invoices, validate billing data, and reconcile records between Salesforce and NetSuite to ensure accuracy and timely delivery.

The role involves night shifts, a hybrid setup with 2 days on-site per week, and close collaboration with the finance and sales teams to support month-end close and ad hoc projects.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent experience).
• 2-4 years of experience in billing, accounts receivable, order-to-cash, or general accounting.
• Exceptional attention to detail and a demonstrated commitment to accuracy; track record of error-free, high-volume work.
• Proficiency in Microsoft Excel (lookups, pivot tables, basic formulas) for validating and reconciling billing data.
• Experience with Salesforce and NetSuite a plus.
• Analytical and problem-solving skills to research and resolve discrepancies at the root cause.
• Clear written and verbal communication skills and a customer-service mindset.
• Ability to manage multiple priorities without sacrificing accuracy in a fast-paced environment.

Responsibilities

• Prepare and issue accurate customer invoices on time, meeting all internal SLAs and close deadlines.
• Validate invoices before release - confirming pricing, quantities, term dates, tax, and contract terms — to ensure invoice accuracy.
• Reconcile billing data across Salesforce and NetSuite Sales Orders, so that every invoice ties out to the source of truth and downstream revenue impact is eliminated.
• Systematically verify completeness and accuracy of billing data before invoicing, applying checklists and controls to catch discrepancies before they reach the customer.
• Monitor the billing queue and aging of un-invoiced Closed Won deals to ensure nothing is missed or delayed, escalating blockers immediately.
• Enter manual sales orders if/when synchronization errors are present between Salesforce and NetSuite, ensuring records stay accurate and invoicing proceeds without delay.
• Track and report on invoice accuracy and on-time delivery metrics (e.g, error rate, rebill rate, days-to-invoice), driving continuous improvement.
• Support M&A invoice and billing activities.
• Serve as the primary escalation point for complex billing issues, disputes, and exceptions, resolving root causes to prevent repeat errors.
• Analyze billing data to identify trends, discrepancies, and process improvement opportunities
• Address and resolve customer inquiries and disputes related to billing promptly and professionally.
• Ensure compliance with company policies, industry regulations, and accounting standards.
• Participate in the month-end close process related to the order-to-cash function.
• Support OTC operations, assisting with billing and accounts receivable tasks as needed, and assist with ad hoc projects related to internal initiatives.

Skills

Billing

Accounts receivable

Order-to-cash

Attention to detail

Excel

Salesforce

NetSuite

Analytical thinking

Problem-solving

Communication

Multitasking

Education

Bachelor's degree in Accounting, Finance, Business Administration, or a related field

Tools

Salesforce

NetSuite

Job description

Hybrid Set-up: 2x a week onsite

Schedule: Night Shift

Location: BGC

Responsibilities

• Prepare and issue accurate customer invoices on time, meeting all internal SLAs and close deadlines.

• Validate invoices before release - confirming pricing, quantities, term dates, tax, and contract terms — to ensure invoice accuracy.

• Reconcile billing data across Salesforce and NetSuite Sales Orders, so that every invoice ties out to the source of truth and downstream revenue impact is eliminated.

• Systematically verify completeness and accuracy of billing data before invoicing, applying checklists and controls to catch discrepancies before they reach the customer.

• Monitor the billing queue and aging of un-invoiced Closed Won deals to ensure nothing is missed or delayed, escalating blockers immediately.

• Enter manual sales orders if/when synchronization errors are present between Salesforce and NetSuite, ensuring records Stay accurate and invoicing proceeds without delay.

• Track and report on invoice accuracy and on-time delivery metrics (e.g, error rate, rebill rate, days-to-invoice), driving continuous improvement.

• Support M&A invoice and billing activities.

Order – to – Cash Support

• Serve as the primary escalation point for complex billing issues, disputes, and exceptions, resolving root causes to prevent repeat errors.

• Analyze billing data to identify trends, discrepancies, and process improvement opportunities

• Address and resolve customer inquiries and disputes related to billing promptly and professionally.

• Ensure compliance with company policies, industry regulations, and accounting standards.

• Participate in the month-end close process related to the order-to-cash function.

• Support OTC operations, assisting with billing and accounts receivable tasks as needed, and assist with ad hoc projects related to internal initiatives.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent experience)

• 2-4 years of experience in billing, accounts receivable, order-to-cash, or general accounting.

• Exceptional attention to detail and a demonstrated commitment to accuracy — a track record of error-free, high-volume work. Strong sense of urgency and ability to consistently meet tight billing deadlines and close timelines.

• Proficiency in Microsoft Excel (lookups, pivot tables, basic formulas) for validating and reconciling billing data.

• Experience with Salesforce and NetSuite a plus.

• Solid analytical and problem-solving skills, with the ability to research and resolve discrepancies at the root cause.

• Clear written and verbal communication skills and a customer-service mindset.

• Ability to manage multiple priorities without sacrificing accuracy in a fast-paced environment