Order Processor (Davao)

K-Logistikus Philippines, Inc.

Davao del Sur

On-site

PHP 200,000 - 280,000

Full time

12 days ago

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Job summary

K-Logistikus Philippines, Inc. is seeking an Order Processor in Davao to ensure accurate processing of customer orders and seamless coordination with Warehouse, Transportation, and Sales teams. You will help schedule deliveries, monitor progress, and keep stakeholders informed.

The role emphasizes attention to detail, fast turnaround, and strong communication to maintain service levels and customer satisfaction. On-site in Davao with collaborative logistics operations.

Qualifications

Bachelor's degree in a relevant field is required.
1+ year of experience in order processing or logistics operations is preferred.
Experience with ERP/WMS/TMS systems is advantageous.
Strong communication, organization, and problem-solving skills are essential.
Proficiency in Excel and ability to generate basic reports is expected.

Responsibilities

Process customer orders accurately and within SLAs.
Coordinate with Sales, Customer Service, Warehouse, and Operations to fulfill orders on time.
Monitor orders from processing to delivery and flag delays.
Prepare and maintain orders and delivery reports.
Investigate discrepancies and coordinate with teams to resolve issues.
Suggest process improvements to improve accuracy, speed, and customer satisfaction.

Skills

Order Management

Logistics Operations

Dispatch Coordination

Customer Service

Operational Reporting

Data Analysis

Excel (Intermediate-Advanced)

Word and PowerPoint

ERP/WMS/TMS experience

Education

Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering

Tools

ERP

WMS

TMS

Job description

ORDER PROCESSOR (Davao)

Be the link between customer orders and successful deliveries!

Are you organized, detail-oriented, and good at keeping things moving?

Do you enjoy working with orders, coordinating with different teams, and making sure customer requirements are met on time?

We’re looking for an ORDER PROCESSOR to join our Davao team!

As an Order Processor, you’ll be responsible for ensuring that customer orders are accurately processed, properly scheduled, and smoothly coordinated with Warehouse and Transportation Operations. You’ll help make sure that every order moves from the system to the customer with accuracy, speed, and excellent service.

WHAT YOU'LL DO

Process Customer Orders

Receive, validate, and process customer orders accurately and within established Service Level Agreements (SLAs).
Check order details, product availability, delivery schedules, quantities, and customer-specific requirements.
Ensure orders are complete and ready for fulfillment.
Maintain accurate customer and order information in company systems.
Coordinate with Sales, Customer Service, Warehouse, and Operations to ensure orders are fulfilled on time.

Coordinate Delivery & Dispatch

Coordinate order schedules with Warehouse and Transportation teams.
Assist in scheduling deliveries based on customer requirements and operational capacity.
Coordinate with drivers and transport providers regarding delivery schedules and dispatch requirements.
Help ensure that orders are properly prepared and released for delivery.
Monitor delivery schedules and immediately flag potential delays or issues.

Monitor Orders from Processing to Delivery

Track order status and shipment progress.
Monitor whether orders are processed, dispatched, and delivered according to schedule.
Follow up on delayed, incomplete, or problematic orders.
Coordinate with relevant teams to resolve order and delivery concerns quickly.
Keep customers and internal stakeholders updated when there are changes affecting delivery.

Reports & Documentation:

Prepare and maintain accurate reports such as:

Customer Order Reports
Order Fulfillment Reports
Dispatch and Delivery Schedules
Delivery Performance Reports
Service Level Reports
Order Exception Reports

Maintain complete and accurate records of order processing and delivery coordination activities.

Identify & Solve Problems

Investigate order discrepancies, scheduling conflicts, and delivery issues.
Coordinate with the appropriate teams to resolve concerns.
Monitor system alerts and ensure issues are acted upon promptly.
Identify recurring problems and recommend ways to improve the order processing workflow.

Help Improve the Process

Support initiatives that improve order accuracy, processing speed, delivery performance, and customer satisfaction.
Look for ways to make order processing simpler, faster, and more efficient.
Follow company SOPs, customer requirements, and logistics standards.

WE'RE LOOKING FOR SOMEONE WHO IS...

Detail-oriented – You make sure every order detail is correct.

Organized – You can manage multiple orders and priorities without losing track.

Analytical – You can identify discrepancies and understand what needs to be done.

Fast and responsive – You know that in logistics, delays can have a domino effect.

A good communicator – You can coordinate effectively with customers, warehouse teams, drivers, and transport providers.

Customer-focused – You understand that every order represents a customer commitment.

A problem solver – When something goes wrong, you focus on finding a solution.

Team-oriented – You work well in a fast-paced, collaborative environment.

QUALIFICATIONS:

Education

Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering, or a related field.

Experience

At least 1 year of relevant experience in:
- Order Processing
- Logistics Operations
- Dispatch Operations
- Transportation Coordination
- Customer Service
Experience in logistics, distribution, warehousing, or 3PL is an advantage.