Order Management Administrator
Getdialedin
Get more replies from employers
Send a job-specific resume in minutes.
Job summary
Getdialedin is seeking an Order Management Administrator in Cebu City to oversee the full order lifecycle, from confirmation to delivery. You will ensure daily tracking, update shipment statuses, and escalate delays while keeping customers and internal teams informed.
The ideal candidate is highly organized, detail-oriented, and capable of handling multiple orders with accuracy. Proficiency in Excel, Google Sheets, CRM platforms, and shipping systems is expected, with preferred knowledge of
Qualifications
- Bachelor’s degree in business/operations/logistics or related field.
- 2–4 years in order management, logistics coordination, or supply chain roles.
- Experience in healthcare, manufacturing, distribution, or e-commerce is an advantage.
Responsibilities
- Monitor all active customer orders daily and verify progress from confirmation to delivery.
- Update shipment statuses in the order management system and track SLAs.
- Coordinate with logistics providers and internal teams to resolve issues.
- Provide timely shipment updates to customers and answer order inquiries.
- Maintain accurate order records in ERP/CRM systems and generate progress reports.
- Collaborate cross-functionally with customer service, procurement, warehouse, and finance.
Skills
Education
Tools
Job description
Cebu City, Philippines | Posted on 07/14/2026
The Order Management Administrator is responsible for monitoring the complete order lifecycle—from order confirmation to shipment and final delivery. This role ensures every order is tracked daily, shipment statuses are updated, delays are escalated promptly, and customers and internal stakeholders receive accurate, timely information.
The ideal candidate is highly organized, detail-oriented, proactive, and capable of managing multiple orders simultaneously while maintaining exceptional accuracy.
- Monitor all active customer orders daily.
- Review order progress from confirmation through delivery.
- Verify order accuracy and completeness.
- Ensure orders move through each stage according to service level agreements (SLAs).
- Track shipments using courier portals, logistics systems, and shipping providers.
- Monitor estimated delivery dates and shipment milestones.
- Identify delayed, stalled, or exception shipments.
- Update shipment statuses in the company's order management system.
- Coordinate with logistics providers, warehouses, and internal teams to resolve issues.
- Escalate critical shipment concerns promptly.
- Document corrective actions and resolutions.
- Provide timely shipment updates to customers.
- Respond to inquiries regarding order and delivery status.
- Communicate delays professionally and manage customer expectations.
- Maintain high customer satisfaction through proactive communication.
- Maintain accurate order records in the ERP, CRM, or order management system.
- Ensure data integrity and completeness.
- Generate reports on order progress and delivery performance.
Collaborate with:
- Customer Service
- Procurement
- Warehouse
- Logistics Partners
- Finance
To ensure smooth order fulfillment and issue resolution.
Prepare daily, weekly, and monthly operational reports, including:
- Orders received
- Orders shipped
- Delivered orders
- Delayed shipments
- Pending orders
- Open issues
Bachelor's Degree in:
- Business Administration
- Supply Chain Management
- Logistics
- Operations Management
- or related field
- 2–4 years in:
- Order Management
- Logistics Coordination
- Supply Chain
- Customer Service Operations
- Administrative Operations
- Experience in healthcare, manufacturing, distribution, or e-commerce is an advantage.
Experience with:
- Microsoft Excel (Advanced)
- Google Sheets
- Microsoft Office
- CRM Platforms
- Shipping and courier tracking systems
Preferred:
- Power BI
- Order management software
The successful candidate demonstrates:
- Exceptional attention to detail
- Strong organizational skills
- Analytical thinking
- Problem-solving ability
- Time management
- Ability to prioritize multiple tasks
- Customer-focused mindset
- Sense of urgency
- Accountability
- 100% of active orders reviewed and updated
- Shipment status updates completed within SLA
- Critical shipment issues escalated within the same business day
- ≤24-hour turnaround for shipment inquiries
- Accurate operational reports submitted on time
Experience with:
- Logistics operations
- Supply chain coordination
- International shipping
- Inventory systems
- Within the first 90 days, the successful candidate will:
- Maintain daily visibility of all active orders.
- Ensure shipment statuses are consistently updated.
- Reduce unresolved shipment exceptions through proactive follow-up.
- Deliver accurate and timely operational reports.
- Build strong relationships with logistics providers and internal stakeholders.
- Contribute to improved customer satisfaction through reliable order communication.
The ideal Order Management Administrator thrives in a fast-paced environment where organization and follow-through are critical. They are proactive in identifying potential delays before they become customer issues, communicate effectively across teams, and maintain accurate records that support efficient operations. Their attention to detail and commitment to service help ensure that every customer order progresses smoothly from placement to successful delivery.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
