Order Processing Coordinator (Officebased- Dayshift)

Outsourced; Metro Manila; On-site; PHP 279,000 - 446,400; Full time

Job summary

Outsourced.ph in Metro Manila, Philippines, is seeking an Order Processing Coordinator for a leading Australian packaging distributor. You will manage customer orders from entry to delivery, coordinate with production and warehouse, and ensure on-time fulfillment.

Join a fast-paced, customer-focused team. You will verify pricing, arrange freight, maintain ERP records, and provide daily reports while upholding accuracy and confidentiality.

Qualifications

• Previous experience in order processing and administration.
• Experience in manufacturing, distribution or wholesale environments.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Excellent communication and problem-solving skills.
• Ability to prioritise and manage multiple tasks.
• Sound computer skills, including Microsoft Office.
• Ability to maintain confidentiality.

Responsibilities

• Process customer sales orders accurately and efficiently.
• Verify pricing, product details and delivery requirements.
• Coordinate with Production and Warehouse to ensure orders are completed on schedule.
• Book freight and coordinate transport with carriers.
• Monitor deliveries and proactively follow up outstanding shipments.
• Obtain and maintain Proofs of Delivery (PODs).
• Investigate delayed or missed deliveries and work with transport providers to resolve issues.
• Keep Head Office informed of delivery progress and any changes.
• Assist with freight claims, delivery enquiries and order amendments.
• Maintain accurate records within our ERP system.
• Build strong relationships with customers, transport providers and internal teams.
• Participate in daily meetings
• Provide daily summary reports to management.

Skills

Order processing

Administration

Organisational skills

Attention to detail

Communication

Problem solving

Microsoft Office

Confidentiality

Tools

Microsoft Office

Job description

Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

About the Client

We are a leading Australian distributor of flexible packaging solutions supplying customers across the food processing and industrial sectors. We are committed to delivering quality products, exceptional customer service, and reliable on-time deliveries.

About the Role

We are seeking a highly organised and customer-focused Order Processing Coordinator to join our Customer Service team. This is a fast-paced role where you'll be responsible for processing customer orders, coordinating deliveries, and ensuring every order is fulfilled accurately and on time.

As an Order Processing Coordinator, you will be the key link between our customers, sales team, production, warehouse and transport providers. You'll manage customer orders from entry through to delivery

Key Responsibilities

• Process customer sales orders accurately and efficiently.
• Verify pricing, product details and delivery requirements.
• Coordinate with Production and Warehouse to ensure orders are completed on schedule.
• Book freight and coordinate transport with carriers.
• Monitor deliveries and proactively follow up outstanding shipments.
• Obtain and maintain Proofs of Delivery (PODs).
• Investigate delayed or missed deliveries and work with transport providers to resolve issues.
• Keep Head Office informed of delivery progress and any changes.
• Assist with freight claims, delivery enquiries and order amendments.
• Maintain accurate records within our ERP system.
• Build strong relationships with customers, transport providers and internal teams.
• Participate in daily meetings
• Provide daily summary reports to management.

About You

We are looking for a candidate who meets the following qualifications and skills requirements.

You will ideally have:

• Previous experience in order processing and administration.
• Experience in manufacturing, distribution or wholesale environments.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Excellent communication and problem-solving skills.
• Ability to prioritise and manage multiple tasks.
• Sound computer skills, including Microsoft Office.
• Ability to maintain confidentiality.

Work Set-up:

Office-based

Note:

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.