Order Processing Specialist – NetSuite

Adaptive Teams; Quezon City; Hybrid; PHP 240,000 - 520,000; Full time

Job summary

Adaptive Teams seeks a detail-driven Order Processing Specialist to manage retail customer orders across US and Australian operations from a Philippines-based remote role. You will use NetSuite to process orders, coordinate with California and Sydney warehouses, and ensure on-time delivery.

Ideal candidates will have NetSuite experience, a strong eye for detail, and the ability to handle high volumes and deadlines while maintaining accurate records and retailer-specific requirements.

Qualifications

• Hands-on experience with NetSuite, ideally including sales order processing.
• Previous experience in order management, customer operations, logistics, or sales administration.
• Experience supporting retail, wholesale, or e-commerce customers.
• Strong attention to detail—you catch mistakes before they become expensive problems.
• Comfortable managing a high volume of orders and competing deadlines.
• Clear written and verbal communication.
• Experience working with major retailers or multiple international markets is a strong plus.

Responsibilities

• Process and manage customer orders in NetSuite.
• Coordinate orders for warehouse operations in California and Sydney.
• Manage orders for major US and Australian retail customers.
• Review order details, quantities, pricing, shipping information, and delivery requirements.
• Monitor orders from entry through fulfillment and shipment.
• Coordinate with warehouse, sales, inventory, and operations teams.
• Troubleshoot order discrepancies, delays, and fulfillment issues.
• Maintain accurate customer and order records.
• Help ensure retailer-specific requirements and deadlines are met.

Skills

Attention to detail

Clear written and verbal communication

Tools

NetSuite

Excel

Job description

Keep orders moving, customers happy, and two international warehouses running smoothly.

We’re looking for a detail-driven Order Processing Specialist to manage retail customer orders across our US and Australian operations. You’ll work in NetSuite to process orders accurately, coordinate with warehouses, and make sure products get where they need to go—on time.

Location:Philippines - Fully Remote

Your Mission: Day to Day Responsibilities

• Process and manage customer orders in NetSuite.
• Coordinate orders for warehouse operations in California and Sydney.
• Manage orders for major US and Australian retail customers.
• Review order details, quantities, pricing, shipping information, and delivery requirements.
• Monitor orders from entry through fulfillment and shipment.
• Coordinate with warehouse, sales, inventory, and operations teams.
• Troubleshoot order discrepancies, delays, and fulfillment issues.
• Maintain accurate customer and order records.
• Help ensure retailer-specific requirements and deadlines are met.

Your Toolbox: Skills to be Successful

• Hands-on experience with NetSuite, ideally including sales order processing.
• Previous experience in order management, customer operations, logistics, or sales administration.
• Experience supporting retail, wholesale, or e-commerce customers.
• Strong attention to detail—you catch mistakes before they become expensive problems.
• Comfortable managing a high volume of orders and competing deadlines.
• Strong Excel or spreadsheet skills.
• Clear written and verbal communication.
• Experience working with major retailers or multiple international markets is a strong plus.

Why Adaptive Teams?

At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.