Order Management Specialist

INTELEGENCIA BPO LLC CORP.; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP. in Philippines is seeking a detail-oriented Sales Support/Order Processor to manage customer and dealer orders in NetSuite and coordinate order-related activities in a fast-paced setting.

The successful candidate will maintain accurate records, respond to inquiries, and collaborate with Territory Managers and internal teams to ensure timely, accurate order fulfillment and a positive customer experience.

Qualifications

• Excellent verbal and written communication skills.
• High degree of computer literacy and proficiency with business systems.
• Experience using NetSuite is required.

Responsibilities

• Process customer and dealer orders accurately using NetSuite.
• Monitor order status and coordinate with internal teams to address issues, delays, and other order-related concerns.
• Manage shared email inboxes and respond professionally to inquiries from customers, dealers, vendors, and internal teams.
• Track and follow up on pending orders, requests, and escalations to ensure timely resolution.
• Create and update support tickets for order-related concerns.
• Coordinate with Territory Managers regarding order updates, customer requests.
• Maintain accurate and up-to-date customer and order records.
• Provide administrative support to the Sales team as needed.
• Assist in ensuring timely order fulfillment while contributing to a positive customer experience.

Skills

NetSuite

Order processing

Customer service

Communication

Multitasking

Record keeping

Team collaboration

Tools

NetSuite

Job description

We are looking for a detail-oriented and customer-focused professional to support our Sales team by managing customer and dealer orders, coordinating order-related concerns, and ensuring timely and accurate order fulfillment.

The successful candidate will work closely with customers, dealers, vendors, Territory Managers, and internal teams to address requests, resolve issues, and maintain accurate order and customer records.

Key Responsibilities

• Process customer and dealer orders accurately using NetSuite.

• Monitor order status and coordinate with internal teams to address issues, delays, and other order-related concerns.

• Manage shared email inboxes and respond professionally to inquiries from customers, dealers, vendors, and internal teams.

• Track and follow up on pending orders, requests, and escalations to ensure timely resolution.

• Create and update support tickets for order-related concerns.

• Coordinate with Territory Managers (TMs) regarding order updates, customer requests, and other related matters.

• Maintain accurate and up-to-date customer and order records.

• Provide administrative support to the Sales team as needed.

• Assist in ensuring timely order fulfillment while contributing to a positive customer experience.

Qualifications

• Excellent verbal and written communication skills.

• High degree of computer literacy and proficiency in using business systems.

• Experience using NetSuite is required.

• Strong ability to establish and maintain positive client relationships.

• Excellent attention to detail, with a strong focus on accuracy in a fast-paced environment.

• Strong communication and interpersonal skills.

• Ability to think critically, adapt quickly, and effectively resolve problems.

• Excellent multitasking, time management, and organizational skills.

• Ability to work independently with minimal supervision.

• Strong sense of ownership and accountability in managing tasks and follow-ups.