Sales Administrator (Order Processing)

Symbos; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Symbos is recruiting an Order Processing Coordinator to handle 200–250 daily customer orders for Australia, New Zealand and Singapore markets. This full-time, on-site role supports back-office operations with emphasis on accuracy, data integrity and efficient order management across ERP/CRM platforms.

You will monitor channels, validate orders, and ensure consistency across NetSuite and related systems, while learning AI-enabled tools to drive better customer outcomes.

Qualifications

• 2–3 years in order processing, order management, or sales support/back-office.
• Experience using a CRM platform preferred.
• Exceptional attention to detail with high-volume work.
• Strong written and spoken English communication.
• Comfort with learning new programs and working across multiple systems.

Responsibilities

• Process 200–250 customer orders per day with high accuracy.
• Monitor inboxes and capture orders via email, voicemail, fax, or phone.
• Enter and maintain orders in NetSuite or other ERP/CRM systems.
• Review customer history to confirm correct customer, products and quantities.
• Identify discrepancies and resolve or escalate issues promptly.
• Assess urgency and prioritise requests for timely fulfilment.
• Communicate clearly with internal stakeholders to support order fulfilment.
• Learn new programs and AI-enabled tools used daily.

Skills

Order processing

CRM experience

Attention to detail

English communication

Multi-system proficiency

AI tools usage

Tools

NetSuite

Shopify

HubSpot

ERP systems

Job description

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji.

At Symbos, we bring together talented people, practical technology and purposeful work to help businesses deliver better customer and operational outcomes. We create connected experiences built on trust, collaboration and meaningful impact, giving our people the opportunity to learn, contribute and grow.

About The Client

Our client is an Australian supplier of sustainable foodservice packaging, offering certified compostable products made from plant-based and responsibly sourced materials. Its range supports foodservice businesses across Australia, New Zealand and Singapore that are looking to reduce their reliance on conventional single-use plastic packaging and contribute to a more circular economy.

The Opportunity

We are looking for an Order Processing Coordinator to accurately process approximately 200 to 250 customer orders each day. This is a full-time, onsite back-office role supporting the Australian, New Zealand and Singapore markets.

You will monitor incoming orders, validate customer and product information and capture accurate order details across business systems. Success in this role requires strong attention to detail, sound judgement and the ability to remain organised and accurate during high-volume periods.

What Sets This Role Apart

• Support a sustainability-focused business across three international markets.
• Build hands-on experience across CRM, ERP and digital order management platforms.
• Work in a role where accuracy, judgement and operational efficiency directly impact customer outcomes.
• Join a collaborative environment that values learning, adaptability and responsible use of technology and AI.

Key Responsibilities

• Process approximately 200 to 250 customer orders per day with a high level of accuracy.
• Monitor shared inboxes and capture orders received through email, voicemail, fax, phone and other approved channels.
• Enter and maintain customer orders in NetSuite or other designated ERP and CRM systems.
• Review customer history and order details to confirm the correct customer, products, quantities and fulfilment warehouse.
• Identify discrepancies, seek clarification when required and resolve or escalation issues promptly.
• Assess urgency, prioritise competing requests and escalation matters to the appropriate person at the right time.
• Communicate clearly with internal stakeholders to support accurate and timely order fulfilment.
• Learn new programs, processes and AI-enabled tools used in day-to-day work.

What We’re Looking For

• Two to three years of experience in order processing, order management, sales support, customer service administration or a similar back-office role.
• Experience using a CRM platform is highly preferred.
• Exceptional attention to detail and the ability to maintain accuracy across high-volume work.
• Strong written and verbal English communication skills.
• Confidence with technology, learning new programs and working across multiple systems.
• Ability to prioritise, assess urgency and escalation issues appropriately.
• A customer-focused approach, openness to feedback and confidence asking for support when needed.
• Ability to remain calm, organised and effective under pressure.
• Comfort using AI tools responsibly in day-to-day work.

Nice to Have

• Experience using NetSuite or a comparable ERP or order management system.
• Experience using Shopify and HubSpot.
• Experience supporting Australian, New Zealand or Singapore markets.
• Familiarity with Australian and New Zealand geography, logistics or customer environments.

Who This Role Suits

This opportunity suits a detail-oriented order processing, sales support or customer operations professional who enjoys structured, high-volume work. You are comfortable navigating multiple systems, confident learning new technology and proactive about checking details or asking questions to achieve the right outcome.