Order Processing Specialist (Back-Office)

Outsourcey; Taguig; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Job summary

Outsourcey seeks an experienced operations professional in Metro Manila to support Pre-Delivery Coordinators and Customer Experience Specialists. You will handle invoicing, data integrity checks, and order processing, ensuring timely, precise customer communications.

Join a growing BPO team in Taguig and contribute to a high-performance operation with KPI-driven tasks and cross-functional collaboration. The role emphasizes accuracy, professional communication, and proactive issue resolution.

Qualifications

• Minimum 2.5 years practical experience.
• Experience with invoicing and data entry.
• Strong communication via phone/email within KPI.

Responsibilities

• Provide support for Pre-Delivery Coordinators, Customer Experience Specialists as instructed by senior staff.
• Assist with ad-hoc duties as directed by SOA, SC, SCES, S, TL or AM.
• Generate invoices and issue warranty documentation when not system-generated.
• Respond promptly and professionally to all correspondence via phone or email within KPI.
• Process all orders accurately, including manual, importation, or API submissions.
• Check data integrity and communicate issues with partners within KPI.
• Attend meetings and communicate with team and management.
• Update addresses and respond to weekly MailChimp campaigns.

Skills

2.5+ years exp

Tools

AMS

WMS

Mailchimp

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Min 2.5 years practical experience

Core responsibilities:

• Provide support for all Pre-Delivery Coordinators (PDC), Customer Experience Specialists (CES) as instructed by Senior Order Administrator (SOA), Senior Coordinators (SC), Senior Customer Experience Specialists (SCES), Supervisors (S), Team Leader (TL) or Associate Manager (AM)
• Assist with ad-hoc duties as directed by SOA, SC, SCES, S, TL or AM
• When not generated by the system, generate invoices and issue customer warranty documentation at the completion of order
• Prompt, courteous and professional response to all correspondence via phone or email within KPI
• Answer all incoming direct phone calls & contribute to the shared responsibility of answering the 1300 phone calls in a prompt, courteous and professional manner within KPI
• Accurately process all orders, whether they are submitted manually, via importation or via the API
• Assist other team members when required
• Check integrity of data received for accuracy and missing or incorrect data and communicate any issues with business partner within KPI
• Attend and contribute to meetings as required
• Follow instructions & communicate well with team members and management
• Action all new orders that are not needed by others for training purposes, or marked as Customer Direct, urgent, in stock or used
• Request any missing orders with relevant leasing companies
• Amend/re-enter/split orders for PDC or CES when requested to do so
• Update addresses and answers or delegate queries in response to weekly Mail Chimp campaigns
• Input data provided by leasing companies daily/weekly relating to changes to EDD to WMS
• Using the tools feature on AMS, move out all bulk dealers follow ups each week
• Resolve product and service-related issues raised by customer/dealership/workshop/leasing companies’ within KPI
• Answer all incoming direct phone calls & contribute to the shared responsibility of answering the 1300 phone calls in a prompt, courteous and professional manner within KPI
• Prompt, courteous and professional response to all correspondence via email within KPI
• Update and maintain records in the Fleet company portals and AMS
• Assist with conducting audits when required
• Check, process and approve creditor invoices relating to contractor applications and submit invoices to accounts each day
• Complete Booking Confirmations within KPI following the specific processes relating to each workshop

Benefits

Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.