Order Pro & Problem Solver — Customer Service Ops

882 Cardinal Health International Philippines Inc.; Taguig; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Cardinal Health is seeking a Representative II, Customer Service Operations to process distribution center orders and support internal customers according to scheduling and inventory levels.

You will administer orders in internal systems, respond to questions, and clearly communicate delays, issues and resolutions. The role includes handling non-routine orders like product samples and ensuring special requirements are included.

Qualifications

• 1-3 years of experience in customer service or related roles.
• Strong communication and problem-solving abilities.
• GED or higher education equivalent is acceptable.

Responsibilities

• Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems.
• Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.
• Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high priority statuses.
• Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
• Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order.
• Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.

Skills

Customer service

Communication

Problem solving

Education

Senior High School graduate

2 years in college

GED or equivalent

Tools

SAP

Job description

Cardinal Health is seeking a Representative II, Customer Service Operations to process distribution center orders and support internal customers according to scheduling and inventory levels.

You will administer orders in internal systems, respond to questions, and clearly communicate delays, issues and resolutions. The role includes handling non-routine orders like product samples and ensuring special requirements are included.