Senior Customer Service Operations Specialist

882 Cardinal Health International Philippines Inc.; Taguig; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

Cardinal Health, Inc. is seeking a Senior Representative, Customer Service Operations, to handle order management, returns, discrepancies and inquiries. You will work with cross-functional teams and escalate issues as needed to ensure excellent service.

This role emphasizes problem-solving, research, and proactive customer advocacy in a high-volume environment. Responsibilities include handling escalated cases, contributing to continuous service improvements, and aligning with Pharma policies.

Qualifications

• 2+ years experience in front-facing customer service in a fast-paced environment.
• Ability to navigate multiple screens and systems to resolve concerns.
• Intermediate communication skills, both verbal and written.
• Strong interpersonal and critical thinking abilities.

Responsibilities

• Process customer orders, returns, and order-related inquiries.
• Research and follow up to resolve routine and complex issues.
• Coordinate with internal stakeholders to ensure timely resolution.
• Collaborate with cross-functional teams to resolve concerns.
• Support sales-related activities and handle goodwill credit submissions within approved limits.
• Manage aged and escalated cases to ensure timely resolution.
• Ensure an exceptional customer experience from first contact to final resolution.

Skills

Front-facing customer rep

Verbal & written communication

Detail-oriented

Organizational skills

Education

College graduate

Job description

Cardinal Health, Inc. is seeking a Senior Representative, Customer Service Operations, to handle order management, returns, discrepancies and inquiries. You will work with cross-functional teams and escalate issues as needed to ensure excellent service.

This role emphasizes problem-solving, research, and proactive customer advocacy in a high-volume environment. Responsibilities include handling escalated cases, contributing to continuous service improvements, and aligning with Pharma policies.