Rep II, Customer Service Ops | Healthcare - Hybrid

Cardinal Health International Philippines Inc.; Taguig; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Cardinal Health International Philippines Inc. in Metro Manila seeks a Customer Service Associate to support order processing, contract administration, and issue resolution. You will help maintain customer relationships and ensure accurate handling of medical billing-related tasks.

The role requires 1-3 years of experience, with Senior High School or higher education, and a readiness to follow policies while seeking guidance from supervisors on complex cases.

Qualifications

• 1-3 years of experience, preferred
• Senior High School graduate (with relevant experience)
• Completed at least 2 years of college
• Bachelor's degree holders

Responsibilities

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Skills

Customer service experience

Problem resolution

Contract administration

Education

Senior High School with relevant experience

Some college coursework (2 years)

Bachelor's degree

Job description

Job Description

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

Qualifications

• 1-3 years of experience, preferred

• Senior High School graduate (with relevant experience)

• Completed at least 2 years of college

• Bachelor's degree holders

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks

• Works on routine assignments that require basic problem resolution

• Refers to policies and past practices for guidance

• Receives general direction on standard work; receives detailed instruction on new assignments

• Consults with supervisor or senior peers on complex and unusual problems