Representative, Customer Service Ops (Healthcare)

Cardinal Health International Philippines Inc.; Taguig; Hybrid; PHP 246,000 - 424,000; Full time

Job summary

Cardinal Health International Philippines Inc. is seeking a Customer Service professional to support contract administration, order processing, and issue resolution for healthcare clients.

The role emphasizes problem solving, routine tasks, and adherence to company policies, with preferred 1–3 years of experience and a background up to bachelor's degree. On-site in the Philippines, collaboration with cross-functional teams and supervisors is expected.

Qualifications

• Applies acquired job skills and company policies to standard tasks.
• Works on routine assignments requiring basic problem resolution.
• Refers to policies and past practices for guidance.

Responsibilities

• Supports contract administration, customer orders and issue resolution.
• Provides outsourced services related to medical billing and reimbursement as needed.
• Collaborates with supervisor or senior peers on complex problems.

Skills

Customer service

Problem solving

Communication

Education

Bachelor's degree

2 years of college completed

Senior High School graduate

Job description

Job Description

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

What Customer Service Operations contributes to Cardinal Health

Qualifications

• 1-3 years of experience, preferred
• Senior High School graduate (with relevant experience)
• Completed at least 2 years of college
• Bachelor's degree holders

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems