Order & Customer Service Operations Specialist

Cardinal Health International Philippines Inc.; Pateros; On-site; PHP 279,000 - 469,000; Full time

Job summary

Cardinal Health International Philippines Inc. is seeking a Representative II, Customer Service Operations who processes orders for distribution centers and internal customers in line with scheduling and inventory.

The role administers orders in internal systems and communicates delays and resolutions clearly to the customer. The position supports non-routine orders such as product samples and ensures special requirements are included.

Qualifications

• Strong communication and interpersonal skills.
• Ability to resolve routine problems with guidance.
• Comfortable handling calls and emails for customer service.
• Familiarity with internal systems a plus.

Responsibilities

• Process routine customer orders per demand plans and schedules in SAP and other systems.
• Respond to internal customer inquiries on order status, delays, and issues.
• Identify and communicate resolutions for order delays or missing information; track orders.
• Use dashboards to analyze order data and pinpoint issues.
• Coordinate with Planners and Customer Service reps to address customer issues.
• Coordinate with Quality and Global Trade for international orders when needed.
• Process orders for product samples and coordinate with Marketing as needed.

Skills

Communication

Problem solving

Teamwork

Education

Senior High School graduate / some college

Tools

SAP

Job description

Cardinal Health International Philippines Inc. is seeking a Representative II, Customer Service Operations who processes orders for distribution centers and internal customers in line with scheduling and inventory.

The role administers orders in internal systems and communicates delays and resolutions clearly to the customer. The position supports non-routine orders such as product samples and ensures special requirements are included.