Order & Post-Sales Customer Service Support | | Work From Home Setup

Booth and Partners; Taguig; Remote; PHP 420,000 - 660,000; Full time

Job summary

Booth and Partners in Metro Manila seeks a Customer Service Support professional to join the Sales Operations team. The role focuses on supporting customers during the post-sales process, maintaining strong relationships, and ensuring accurate handling of requests and orders.

You will collaborate with Inside Sales, Program Managers, and suppliers. The ideal candidate is proactive, organized, and eager to learn IT industry processes, with strong communication skills and the ability to adapt to

Qualifications

• Bachelor's degree preferred.
• 1–3 years IT procurement, sales support or customer service experience.
• Experience with purchase orders and order management.
• Salesforce experience preferred; Oracle knowledge is a plus.

Responsibilities

• Build and maintain strong relationships with customers, suppliers, and internal teams.
• Be a primary liaison to address customer needs promptly and accurately.
• Respond to inquiries professionally and timely; support order fulfillment and issue resolution.
• Coordinate post-sales activities with vendors and monitor order-related information for accuracy.

Skills

Customer service

POs & order management

Multi-tasking

Communication

Education

Bachelor's degree

Tools

Salesforce

Oracle

Excel

Word

Job description

About the Role

The Customer Service Support role is part of the Sales Operations organization and serves as a key liaison between customers, Inside Sales, Program Managers, authorized suppliers, and internal operations teams.

This is a customer-facing position responsible for supporting customers throughout the post-sales process, maintaining strong business relationships, and ensuring customer requests and orders are handled accurately and efficiently. Strong communication, organization, problem-solving, and customer service skills are essential to success in this role.

The ideal candidate is proactive, adaptable, detail-oriented, and eager to learn about the Information Technology industry, company processes, and go-to-market strategy.

Key Responsibilities

Customer & Stakeholder Support

• Build and maintain strong working relationships with customers, suppliers, Inside Sales, Program Managers, and internal operations teams.

• Serve as a key point of contact and liaison between customers and internal teams to ensure their needs are addressed promptly.

• Provide timely, professional, and accurate responses to customer inquiries and requests.

• Communicate regularly with cross-functional teams to support successful customer order fulfillment and resolution of issues.

Order & Post-Sales Support

• Manage post-sales order activities, including order modifications, vendor coordination, return authorizations, and material expediting.

• Coordinate with suppliers and vendors to address order-related concerns and ensure timely delivery of products and services.

• Assist with various customer requests and provide appropriate follow-through until resolution.

• Maintain accurate purchase order and order-related information throughout the process.

• Monitor customer requests and order activities to ensure deadlines and service expectations are met.

Process Improvement

• Identify opportunities to improve day-to-day processes, workflows, and tools.

• Recommend and implement actions that improve operational efficiency and customer experience.

• Stay informed about company processes, tools, go-to-market strategies, and developments within the Information Technology industry.

Team Collaboration

• Work closely with cross-functional teams to resolve customer and order-related issues.

• Contribute to a collaborative, high-performing team environment.

• Perform other duties and responsibilities as assigned.

Requirements

Qualifications

• Bachelor's degree preferred.

• 1–3 years of experience in Information Technology procurement, sales support, customer service, or a related field preferred.

• Experience with purchase orders (POs) and order management.

• Experience with Salesforce preferred.

• Knowledge of Oracle is a plus.

• Strong customer service and relationship-building skills.

• Excellent verbal and written communication skills.

• Highly organized with strong attention to detail.

• Proficient in Microsoft Office Suite, particularly Excel and Word.

• Ability to manage multiple priorities and adapt to changing business needs.

• Willingness and flexibility to work non-standard hours when required.

Key Competencies

• Customer-Focused: Demonstrates a strong commitment to providing excellent customer service and building positive relationships.

• Proactive: Takes initiative, anticipates needs, and follows through on tasks and customer requests.

• Adaptable: Comfortable working in a fast-paced environment and responding effectively to changing priorities.

• Organized: Able to manage multiple tasks, orders, and requests while maintaining accuracy.

• Collaborative: Works effectively with customers, suppliers, and cross-functional teams.

• Continuous Learner: Demonstrates a willingness to learn new technologies, processes, tools, and industry practices.

• Problem Solver: Takes ownership of issues and works proactively to identify appropriate solutions.