Customer Service Support

Booth; Makati; Hybrid; PHP 420,000 - 700,000; Full time

Benefits offered by this job

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Job summary

Booth in Manila is seeking a Customer Service Support professional to liaison between customers, Inside Sales, Program Managers, and suppliers throughout the post-sales process.

You will manage post-sales orders, coordinate with vendors, and ensure accurate responses. This role requires strong communication, organization, and a proactive approach in a fast-paced IT environment.

Qualifications

• Bachelor's degree or equivalent preferred.
• 1–3 years in IT procurement, sales support, or customer service.
• Experience with purchase orders (POs) and order management.
• Salesforce experience; Oracle knowledge is a plus.

Responsibilities

• Build and maintain relationships with customers, suppliers, Inside Sales, and internal teams.
• Handle post-sales order activities and vendor coordination.
• Respond to customer inquiries promptly with accurate information.
• Monitor orders to meet deadlines and service expectations.
• Identify process improvements to boost efficiency and CX.

Skills

Customer service

Communication

Organization

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Oracle

Excel & Word

Purchase orders (POs)

Job description

About The Role

The Customer Service Support role is part of the Sales Operations organization and serves as a key liaison between customers, Inside Sales, Program Managers, authorized suppliers, and internal operations teams. This is a customer-facing position responsible for supporting customers throughout the post-sales process, maintaining strong business relationships, and ensuring customer requests and orders are handled accurately and efficiently. Strong communication, organization, problem-solving, and customer service skills are essential to success in this role. The ideal candidate is proactive, adaptable, detail-oriented, and eager to learn about the Information Technology industry, company processes, and go-to-market strategy.

Key Responsibilities

Customer & Stakeholder Support

• Build and maintain strong working relationships with customers, suppliers, Inside Sales, Program Managers, and internal operations teams.
• Serve as a key point of contact and liaison between customers and internal teams to ensure their needs are addressed promptly.
• Provide timely, professional, and accurate responses to customer inquiries and requests.
• Communicate regularly with cross-functional teams to support successful customer order fulfillment and resolution of issues.

Order & Post-Sales Support

• Manage post-sales order activities, including order modifications, vendor coordination, return authorizations, and material expediting.
• Coordinate with suppliers and vendors to address order-related concerns and ensure timely delivery of products and services.
• Assist with various customer requests and provide appropriate follow-through until resolution.
• Maintain accurate purchase order and order related information throughout the process.
• Monitor customer requests and order activities to ensure deadlines and service expectations are met.

Process Improvement

• Identify opportunities to improve day-to-day processes, workflows, and tools.
• Recommend and implement actions that improve operational efficiency and customer experience.
• Stay informed about company processes, tools, go-to-market strategies, and developments within the Information Technology industry.

Team Collaboration

• Work closely with cross-functional teams to resolve customer and order-related issues.
• Contribute to a collaborative, high-performing team environment.
• Perform other duties and responsibilities as assigned.

Requirements

Qualifications

• Bachelor's degree preferred.
• 1-3 years of experience in Information Technology procurement, sales support, customer service, or a related field preferred.
• Experience with purchase orders (POs) and order management.
• Experience with Salesforce preferred.
• Knowledge of Oracle is a plus.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Proficient in Microsoft Office Suite, particularly Excel and Word.
• Ability to manage multiple priorities and adapt to changing business needs.
• Willingness and flexibility to work non-standard hours when required.

Key Competencies

• Customer-Focused: Demonstrates a strong commitment to providing excellent customer service and building positive relationships.
• Proactive: Takes initiative, anticipates needs, and follows through on tasks and customer requests.
• Adaptable: Comfortable working in a fast-paced environment and responding effectively to changing priorities.
• Organized: Able to manage multiple tasks, orders, and requests while maintaining accuracy.
• Collaborative: Works effectively with customers, suppliers, and cross-functional teams.
• Continuous Learner: Demonstrates a willingness to learn new technologies, processes, tools, and industry practices.
• Problem Solver: Takes ownership of issues and works proactively to identify appropriate solutions.