Customer Success Coordinator

KamelMedia; Angeles; On-site; PHP 312,000 - 502,000; Full time

Job summary

KamelMedia in the Philippines is seeking a proactive operations specialist to manage customer inquiries, order processing, and vendor coordination. You will ensure accurate records, timely follow-ups, and seamless transitions from intake to completion, while supporting sales and growth with lead routing and CRM updates.

Ideal candidates have experience in customer service or administrative support, strong communication, and proficiency with MS Office, Google Workspace, and CRM tools.

Qualifications

• Experience in customer service or operations support.
• Excellent written and verbal communication.
• Proficient with MS Office and Google Workspace.
• Ability to manage multiple priorities with minimum supervision.

Responsibilities

• Handle customer inquiries via email, phone, and forms.
• Process orders and ensure accurate data entry.
• Coordinate with vendors and internal teams to confirm orders.
• Track orders from intake to completion and report trends.
• Update CRM and vendor portals with order/status information.
• Suggest workflow improvements for efficiency.

Skills

Communication

Attention to detail

Organizational skills

Independent work

Problem solving

Multi-tasking

Tools

Microsoft Office

Google Workspace

CRM systems

Vendor portals

Job description

About the role

Manage customer inquiries, order processing, vendor coordination, and administrative tasks while ensuring accurate records, timely follow-ups, and smooth operations. This role is responsible for ensuring orders move smoothly from intake through completion, customer inquiries are addressed promptly, and records are maintained accurately.

Key responsibilities

• Manage customer orders received through email, phone, online forms, and internal systems, ensuring accurate entry into vendor platforms and internal tracking tools
• Coordinate with vendors, customers, and internal teams to confirm orders, provide status updates and tracking information, and help resolve issues quickly
• Track orders from start to finish, maintain accurate records, and report order volume, trends, wins, and challenges to leadership
• Respond to customer inquiries regarding products, order placement, order status, and general service needs through phone, email, and other channels
• Support sales and growth efforts by processing vendor-generated leads, updating CRM systems, completing basic lead qualification, and routing opportunities to the appropriate team members
• Help improve workflows, communication practices, and operational efficiency while following established procedures

About you

• Previous experience in customer service, customer success, administrative support, order processing, sales support, operations support, or a related role
• Strong written and verbal communication skills, with the ability to communicate professionally by email and phone
• Proficiency in Microsoft Office and Google Workspace applications
• Comfortable using office systems, shared documents, spreadsheets, CRMs, vendor portals, and web-based business tools
• Excellent organizational skills, strong attention to detail, and the ability to manage multiple priorities simultaneously
• Ability to work independently, stay focused, and follow through on tasks with minimal supervision
• Strong problem-solving skills and the ability to adapt to changing priorities, processes, and business needs