Order Management Support

Farm Fresh Milk Incorporated; San Juan; On-site; PHP 279,000 - 502,000; Full time

Job summary

Farm Fresh Milk Incorporated is looking for an Order Management Support to assist in end-to-end sales order processing in Syspro. You will coordinate with Sales, Supply Chain, Logistics, and Finance to secure accurate orders and on-time delivery of fresh dairy products.

You will monitor order status, support process improvements, and assist with Syspro updates and basic user support. A bachelor’s degree and 1–3 years in related roles are preferred, with immediate start possible.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field required.
• 1–3 years in order management, customer service, or supply chain support preferred.
• Experience with Syspro or similar ERP systems is an advantage.
• Good coordination, communication and problem-solving skills.
• Organized and detail-oriented with ability to multitask.
• Ability to work collaboratively with different teams.
• Immediately available to start.

Responsibilities

• Assist in processing and monitoring daily sales orders in Syspro from entry to delivery tracking.
• Ensure order accuracy including pricing, discounts, and promos with Sales.
• Coordinate with Supply Chain and Logistics for timely fulfillment and delivery.
• Assist Finance with credit holds, billing concerns, and invoicing issues.
• Monitor order status and provide updates to internal teams.
• Support tracking of order management metrics (accuracy, cycle time, delivery).
• Identify process improvements to enhance order processing efficiency.
• Assist with Syspro system updates, testing and basic user support.
• Ensure documentation and compliance with company policies and audits.

Skills

Customer service

Communication skills

Attention to detail

Team collaboration

Education

Bachelor's degree in Business, Logistics or related field

Tools

Syspro ERP

Job description

About the role

We are looking for a detail-oriented and proactive Order Management Support to assist in the end-to-end sales order process in Syspro. In this role, you will support the team in ensuring that customer orders are processed accurately and delivered on time while following company policies. You will coordinate with Sales, Supply Chain, Logistics, and Finance to help maintain smooth order processing and provide reliable service that supports Farm Fresh in delivering fresh dairy products to the market.

Key responsibilities

• Assist in processing and monitoring daily sales orders in Syspro, from order entry to delivery tracking.

• Help ensure order accuracy including pricing, discounts, and promotional details in coordination with the Sales team.

• Coordinate with Supply Chain and Logistics teams to support timely order fulfillment and delivery.

• Assist Finance in resolving credit holds, billing concerns, and invoicing-related issues.

• Monitor order status and provide updates to internal teams when needed.

• Support the tracking of order management metrics such as order accuracy, cycle time, and delivery performance.

• Help identify process improvements to enhance order processing efficiency.

• Assist with system updates, testing, and basic user support related to Syspro order management.

• Ensure proper documentation and compliance with company policies and audit requirements.

Qualification:

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field.

• At least 1–3 years of experience in order management, customer service, or supply chain support.

• Experience using Syspro or similar ERP systems is an advantage.

• Good coordination, communication, and problem-solving skills.

• Organized and detail-oriented with the ability to handle multiple tasks.

• Ability to work collaboratively with different teams.

• Can start immediately.