Customer Service Representative – Order Management

Lean Solutions Group; Pasay; On-site; PHP 223,000 - 335,000; Full time

Job summary

Lean Solutions Group is seeking a detail-oriented Customer Service Representative for Order Management to bridge Sales and Replenishment teams. You will ensure demand change requests are processed promptly, accurately, and with clear communication across channels.

The role emphasizes data integrity, cross-functional coordination, and timely updates to internal dashboards as part of daily operational support. Entry-level candidates are welcome to apply.

Qualifications

• Education or experience in customer service, sales support, or back-office operations.
• Experience with order processing and multi-channel communication is a plus.
• Attention to data accuracy and ability to spot discrepancies quickly.
• Basic to intermediate Excel and email tools skills.

Responsibilities

• Serve as main contact for internal sales via phone, email, chat, or messaging.
• Verify demand change requests and coordinate with Replenishment to match supply.
• Input and track demand changes across internal systems (Prism, SOUS).
• Escalate potential supply constraints or delivery timelines to stakeholders.
• Maintain dashboards and records to support demand planning.

Skills

Attention to detail

Written and verbal English

Organizational skills

Time management

Customer service mindset

Education

High school diploma

College degree or equivalent

Tools

Microsoft Excel

Microsoft Outlook

ERP systems

Job description

About the Role

We are looking for a detail-oriented and communicative Customer Service Representative – Order Management to join our team. In this role, you will act as a vital bridge between our Sales and Replenishment teams, ensuring that all demand change requests are handled promptly, accurately, and efficiently.

If you excel at multi-tasking, delivering top-tier support via multi-channel communication, and maintaining pristine data accuracy in a fast-paced environment, this is the perfect entry-level opportunity to grow your career in operations support.

Key Responsibilities

• Multi-Channel Communication & Support: Serve as the primary point of contact for internal sales representatives via phone, email, chat, or messaging platforms. Clarify missing information and provide clear, timely updates on demand requests.

• Request Verification & Inventory Coordination: Review incoming request details for accuracy and business justification. Coordinate with the Replenishment team to match supply availability with requested changes and eliminate duplicate entries.

• System Data Entry & Order Tracking: Accurately input, submit, and manage demand change requests across internal enterprise systems (including Prism and SOUS).

• Issue Escalation: Identify and elevate potential supply constraints, inventory risks, or delivery timelines to the appropriate internal stakeholders proactive.

• Reporting & Maintenance: Keep internal dashboards, trackers, and records up to date to ensure seamless demand planning and inventory management.

Qualifications & Requirements

• Education & Experience: High school diploma, college degree, or equivalent experience. Previous exposure to customer service, sales support, order processing, or back-office BPO operations is a plus (fresh graduates are welcome to apply!).

• Technical Proficiency: Basic to intermediate proficiency in Microsoft Office (Excel, Outlook, Teams). Ability to learn internal systems, ERPs, and databases quickly.

• Communication Skills: Excellent written and verbal English communication skills with a client-focused, professional attitude.

• Attention to Detail: High standard for data accuracy and the ability to spot discrepancies quickly.

• Core Skills: Strong organizational skills, problem-solving ability, adaptability, and time management skills.