Order Management Specialist | Onsite | Angeles

Connext Global Solutions Inc; Angeles; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Night differential 25%

Attendance bonus

Mid-year bonus

Competitive compensation

Life insurance

HMO Insurance

Great company culture

Job summary

Connext Global Solutions Inc. is seeking an Order Management Specialist to handle customer orders, shipment tracking, and delivery coordination for wholesale and e-commerce operations, supporting a client in the United States from the Philippines.

The role requires at least 1 year of related experience, strong coordination skills, and the ability to manage multiple orders while maintaining accurate records and timely responses to inquiries.

Qualifications

• Minimum of one year of experience in customer service, order management, shipping, logistics, fulfillment, or related operations.
• Experience using at least one U.S. shipping program, such as UPS or FedEx.

Responsibilities

• Process customer orders, changes, subscriptions, and replacements.
• Track shipments and resolve delays, exceptions, and delivery issues.
• Coordinate with carriers, warehouses, production, and internal teams.
• File and monitor shipping claims through resolution.
• Respond professionally to customer and sales inquiries regarding orders and deliveries.
• Maintain accurate records and support efficient order processing and logistics workflows.

Skills

Customer service

Order management

Carrier coordination

US shipping

Independence

Job description

Req ID: 5072
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for an Order Management Specialist who will be working with Connext's Client in the United States of America.

What's in it for you?

• 25% Night Differential

• Perfect Attendance Bonus

• Mid-year Bonus!

• Competitive compensation

• Life insurance

• HMO Insurance

• Great company culture

What is the job?

The Order Management Specialist is responsible for managing customer orders, shipment tracking, and delivery coordination for wholesale and e-commerce operations.

Responsibilities:

• Process customer orders, changes, subscriptions, and replacements.
• Track shipments and resolve delays, exceptions, and delivery issues.
• Coordinate with carriers, warehouses, production, and internal teams.
• File and monitor shipping claims through resolution.
• Respond professionally to customer and sales inquiries regarding orders and deliveries.
• Maintain accurate records and support efficient order processing and logistics workflows.

Qualifications:

• Minimum of one (1) year of experience in customer service, order management, shipping, logistics, fulfillment, or related operations.
• Experience using at least one U.S. shipping program, such as UPS or FedEx.
• Proven ability to manage multiple orders, shipments, and time-sensitive concerns.
• Proven ability to work independently while collaborating with internal teams.