Order Management Specialist — SAP & Salesforce Expert

ContiTech; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Continental Global Business Services Manila Inc. in Manila is seeking a Customer Service professional to manage orders and inquiries from Salesforce.com and SAP. You will resolve conflicts, ensure on-time fulfillment, and advise customers with product alternatives.

Requirements include 2–5 years in Customer Service or Order Management, experience in a BPO/shared services environment, and exposure to Asia, Australia, Europe, or the Americas markets.

Qualifications

• Bachelor’s degree or equivalent.
• 2–5 years of experience in Customer Service, Order Management or Supply Chain roles.
• Order Management or Supply Chain Management experience required.
• Small group project or process improvement initiative.
• At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.

Responsibilities

• Manage queues and cases (customer orders and inquiries) from Salesforce.com.
• Answer customer inquiries completely and accurately.
• Accurately enter orders manually into SAP.
• Ensure order fulfillment (stock availability, order status, documents).
• Resolve order conflicts (pricing, terms, products) and monitor orders through shipment.
• Coordinate with pricing, supply chain, and master data as needed.
• Handle specialized accounts/tasks and complex claims.

Skills

Customer Service

Order Management

Supply Chain

Education

Bachelor’s degree

Tools

Salesforce.com

SAP

Job description

Continental Global Business Services Manila Inc. in Manila is seeking a Customer Service professional to manage orders and inquiries from Salesforce.com and SAP. You will resolve conflicts, ensure on-time fulfillment, and advise customers with product alternatives.

Requirements include 2–5 years in Customer Service or Order Management, experience in a BPO/shared services environment, and exposure to Asia, Australia, Europe, or the Americas markets.