Order Management Lead - Domestic & Export Ops

Infosys BPM Philippines; Taguig; Presencial; PHP 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly Performance Bonus

Competitive HMO & Life Insurance

Descripción de la vacante

Infosys BPM Philippines is seeking an Order Fulfillment Supervisor to oversee domestic, export, and distribution claims order management activities in our GCC Manila operations. You will ensure timely, accurate processing and exceptional stakeholder support, driving process improvements and service quality across teams.

The role requires 4–6 years in Order Management with 2–3 years in supervision, plus strong problem-solving and coaching skills.

Formación

• Bachelor’s degree in Business, Supply Chain, Operations, Commerce, or related field.
• 4–6 years of relevant experience in Order Management or related functions.
• 2–3 years of supervisory or people-management experience.
• Willingness to work day shifts, holidays and weekends as needed.

Responsabilidades

• Supervise daily Order Management operations across Domestic Order Management, Export Order Management, and Distribution Claims teams.
• Coordinate workload distribution, monitor productivity and processing quality, and resolve operational issues.
• Track performance, backlogs, exceptions, and risks, escalating when needed.
• Serve as primary operational contact for Sales, Customer Excellence, Warehousing, and Logistics.

Conocimientos

Stakeholder management

Coaching

Problem-solving

Communication

Team leadership

Educación

Bachelor’s degree in Business/Operations

Herramientas

SAP

Oracle

Descripción del empleo

Infosys BPM Philippines is seeking an Order Fulfillment Supervisor to oversee domestic, export, and distribution claims order management activities in our GCC Manila operations. You will ensure timely, accurate processing and exceptional stakeholder support, driving process improvements and service quality across teams.

The role requires 4–6 years in Order Management with 2–3 years in supervision, plus strong problem-solving and coaching skills.