Domestic & Export Order Fulfillment Specialist

INFOSYS BPM LIMITED Philippine Branch; Taguig; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Sign-on bonus PHP 35,000

Quarterly bonus

24 leaves annually

HMO & Life Insurance

Career development

Work-life balance

Learning & Development

Diversity & Inclusion

Great Place to Work

Job summary

Infosys BPM Philippines is seeking a Domestic & Export Order Management Specialist to handle processing of domestic and export orders, ensure timely updates, and provide stellar customer support. The role collaborates with warehouses, Sales, and Export Documentation to maintain service levels and resolve issues promptly.

The position emphasizes first-level technical support, adherence to SOPs, and KPI/SLA attainment within a process-driven environment.

Qualifications

• Diploma, bachelor’s degree, or equivalent relevant experience preferred.

Responsibilities

• Process domestic and export orders accurately and on time.
• Provide first-level support to customers via calls, email or chat.
• Coordinate with warehouses, Sales, Customer Excellence and Export Documentation.

Skills

Customer service

Communication

Stakeholder mgmt

Order management

Education

Diploma or Bachelor's degree or equivalent

Job description

Infosys BPM Philippines is seeking a Domestic & Export Order Management Specialist to handle processing of domestic and export orders, ensure timely updates, and provide stellar customer support. The role collaborates with warehouses, Sales, and Export Documentation to maintain service levels and resolve issues promptly.

The position emphasizes first-level technical support, adherence to SOPs, and KPI/SLA attainment within a process-driven environment.