Order Management Coordinator

Vertiv; Mandaluyong; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Vertiv is seeking a Lead Coordinator – Order Management in Metro Manila to drive end-to-end order-to-cash excellence. The role involves handling complex orders for resellers and direct customers, guiding a cross-functional team, and ensuring accurate, timely fulfillment.

You will mentor junior staff and contribute to process improvements in a dynamic environment. You will lead calls with Sales, Production, Engineering, Logistics, and Finance to maintain order hygiene, resolve systemic issues,

Qualifications

• Bachelor’s degree in finance, business, supply chain, engineering, or related discipline preferred.
• Relevant experience in both order management and project management.
• Minimum 5+ years of experience in order management within manufacturing or engineering industries, including supervisory or lead responsibilities.
• Deep knowledge of ERP systems (Oracle, SAP, or equivalent), BOM structures, and order configuration tools.
• Proficiency in MS Excel and reporting tools (Power BI) advantageous.

Responsibilities

• Functional Expertise & Order Management Execution Oversight
• Lead and process complex customer orders, including configuration changes, rebuild/repair orders, VIP requests.
• Review critical customer data—POs, pricing, part numbers, quantities, descriptions—to ensure order completeness.
• Monitor and process RMAs, after-invoice adjustments, and MCORs to prevent delays.
• Stakeholder Communication & Cross-Functional Leadership
• Lead regular operational meetings with Sales, Production, Finance to align on SSDs and fulfillment.
• Escalate complex order issues and coordinate resolution across departments.
• Act as liaison between back-office and frontline teams for transparency.
• Mentor junior coordinators and conduct quality audits.
• Monitoring, Reporting & Issue Resolution
• Maintain order hygiene, monitor SSD alignment and unprocessed queues.
• Produce weekly/ad hoc reports with actionable insights.
• Proactively address issues affecting schedules and commitments.
• Process Improvement & Operational Excellence
• Identify inefficiencies and propose practical solutions; support tool enhancements.

Skills

Leadership

Stakeholder management

Communication

Analytical thinking

Process improvement

Mentoring

Education

Bachelor’s degree in finance, business, supply chain, engineering, or related discipline

Tools

Oracle

SAP

ERP systems

Power BI

MS Excel

Job description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.

• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.

• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.

• A Place for Everyone:Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Position Summary:

The Lead Coordinator – Order Management is a senior-level role responsible for driving operational excellence across the end-to-end Order-to-Cash process. This position supports high-value and complex order flows (~$50M+) involving resellers, OEMs, and direct customers, while leading coordination efforts with internal and external stakeholders to ensure order accuracy, fulfillment readiness, and issue resolution.

Beyond core processing duties, the Lead Coordinator plays a pivotal role in mentoring junior team members, enforcing quality assurance standards, and actively participating in process improvement initiatives. The role also involves leading regular calls with cross-functional teams (Sales, Production, Engineering, Logistics, and Finance) to maintain order hygiene and resolve systemic or high-impact issues. This position demands strong functional knowledge, sound analytical thinking, a detail-oriented mindset, and the ability to lead through influence in a dynamic, collaborative environment.

Job Responsibilities:

• Functional Expertise & Order Management Execution Oversight

  • Accurately manage and process complex and specialized customer orders, including configuration changes, rebuild/repair orders, VIP and non-standard requests.

  • Review and validate critical customer data—purchase orders, pricing, part numbers, quantities, and descriptions to ensure order completeness and compliance with product and pricing guidelines. – add CO quality check list

  • Monitor and process Return Materials Authorizations (RMA), after-invoice adjustments, and MCORs involving ship-loose items and additional services efficiently to prevent shipment delays or credit holds.

• Stakeholder Communication & Cross-Functional Leadership

  • Lead recurring operational meetings and calls with Sales, Production, Finance, and other stakeholders to ensure alignment on order status, Scheduled Ship Dates (SSD), and resolution of fulfillment challenges.

  • Serve as the first escalation point for complex or urgent order-related issues, coordinating timely and effective resolution across departments.

  • Act as a liaison between back-office order management and frontline teams, ensuring transparency, clear communication, and responsiveness to business needs.

  • Serve as backup for leadership functions or peers to ensure continuity during absences or peak load.

• Monitoring, Reporting & Issue Resolution

  • Maintain rigorous order hygiene by monitoring SSD alignment, backlog push-outs, and unprocessed order queues.

  • Proactively elevate and follow up on critical issues impacting manufacturing, shipment schedules, or customer commitments.

  • Analyze order trends, discrepancies, and operational data, producing weekly and ad hoc reports with actionable insights for management and stakeholders.

• Mentoring & Quality Assurance

  • Mentor junior coordinators by sharing best practices, offering guidance on handling complex scenarios, and reinforcing adherence to established processes.

  • Conduct peer reviews and participate in quality audits to ensure accuracy, consistency, and compliance with order management standards.

  • Foster a culture of accountability, continuous learning, and operational excellence within the team.

• Process Improvement & Operational Excellence

  • Proactively identify process inefficiencies, system gaps, or recurring issues; collaborate with process owners and leadership to propose and implement practical solutions

  • Support and lead process improvement initiatives focused on reducing cycle times, minimizing errors, and enhancing customer and internal stakeholder experiences.

  • Assist in testing, validating, and rolling out enhancements to order management tools, systems, and procedures to optimize operations.

Qualifications:

• Bachelor’s degree in finance, business, supply chain, engineering, or related discipline preferred.

• Relevant experience in both order management and project management.

• Minimum 5+ years of experience in order management within manufacturing or engineering industries, including supervisory or lead responsibilities.

• Deep knowledge of ERP systems (Oracle, SAP, or equivalent), BOM structures, and order configuration tools

• Strong analytical skills with keen attention to detail and problem-solving capabilities.

• Excellent communication, stakeholder management, and leadership skills.

• Proven ability to manage escalations and lead cross-functional teams toward resolution.

• Experience in shared services or back-office models strongly preferred.

• Proficiency in MS Excel and reporting tools (e.g., Power BI) advantageous.