Order Fulfillment Analyst — Data-Driven Process & Impact

LSEG; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

LSEG in Manila is seeking an Associate for the Global Center OFS team to support order fulfillment for various products. You will enter orders, respond to internal customers, and ensure turnaround times and accuracy while handling a range of requests with strong process knowledge.

You will collaborate with Customer Service, Sales, and regional partners, analyze data, resolve issues, and uphold quality standards.

Responsibilities

• Handle the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
• Work on offboarding requests related to sanctions on priority to take required actions within the SLAs.
• Bring up all delays to internal groups including to the senior members of the team as appropriate.
• Accountable for meeting and maintaining defined standards for quality and productivity.
• Handle internal customer queries and communication in a professional and service-minded manner ensuring.
• Be a teammate and ensure that internal and external customer's requirements are met - attend team meetings.
• Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
• Support billing team in validating online invoices and portals.
• Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
• Creating and modifying customer master data.
• Meet agreed volume, service and quality targets.

Job description

LSEG in Manila is seeking an Associate for the Global Center OFS team to support order fulfillment for various products. You will enter orders, respond to internal customers, and ensure turnaround times and accuracy while handling a range of requests with strong process knowledge.

You will collaborate with Customer Service, Sales, and regional partners, analyze data, resolve issues, and uphold quality standards.