Billing & Account Operations Analyst

London Stock Exchange Group; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Volunteering days

Wellbeing initiatives

Job summary

The London Stock Exchange Group (LSEG) is seeking an Associate in Manila to support order management, billing, and account fulfillment. You will handle customer requests from initiation to resolution, ensuring SLA adherence and high service standards.

Collaborate with Customer Service, Sales, Billing and Operations to deliver accurate responses, maintain documentation, and drive process improvements across AMERS regions. Join a global team delivering reliable customer outcomes.

Qualifications

• Excellent written communication skills for managing customer interactions via email.
• Prepare, review, and draft customer responses with high accuracy and consistency.
• Handle inbound/outbound calls, supporting AMERS clients and maintaining service quality.
• Collaborate with global teams to resolve queries and maintain stakeholder relationships.

Responsibilities

• Manage end-to-end customer requests related to billing, account management, and order fulfillment.
• Collaborate with cross-functional teams to progress cases to closure within defined timelines.
• Handle complex requests and escalations to achieve effective outcomes.
• Maintain clear, professional communication and accurate documentation in systems.
• Provide support across global regions, including AMERS, as part of a global service delivery model.

Skills

Written communication

Customer service

Cross-functional collaboration

Problem solving

Prioritization

CRM systems

Tools

CRM systems

Job description

The London Stock Exchange Group (LSEG) is seeking an Associate in Manila to support order management, billing, and account fulfillment. You will handle customer requests from initiation to resolution, ensuring SLA adherence and high service standards.

Collaborate with Customer Service, Sales, Billing and Operations to deliver accurate responses, maintain documentation, and drive process improvements across AMERS regions. Join a global team delivering reliable customer outcomes.