Billing & Orders Analyst – Global Customer Support

LSEG; Taguig; Hybrid; PHP 2,553,000 - 3,574,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking an Associate to support order management, billing, and account fulfillment across global operations. The role emphasizes accurate, timely responses, collaboration with Customer Service, Sales, Billing, and Operations, and adherence to SLAs.

The position sits in a global service delivery model, contributing to operational excellence and quality outcomes. The successful candidate will demonstrate strong written communication, ability to handle routine

Responsibilities

• Manage end-to-end customer requests related to billing, account management, and order fulfillment, ensuring accurate and timely resolution.
• Collaborate with cross-functional teams to determine solutions and progress cases to closure within timelines.
• Handle complex requests and escalations, coordinating with relevant teams to achieve effective outcomes.
• Maintain clear, professional communication with customers and internal teams, documenting updates in systems.
• Follow established processes, controls, and documentation standards to ensure compliance and consistency.
• Provide support across global regions, including AMERS, as part of a global service delivery model and identify process improvement opportunities.
• Uphold quality and service standards through attention to detail and accountable execution.

Job description

London Stock Exchange Group (LSEG) is seeking an Associate to support order management, billing, and account fulfillment across global operations. The role emphasizes accurate, timely responses, collaboration with Customer Service, Sales, Billing, and Operations, and adherence to SLAs.

The position sits in a global service delivery model, contributing to operational excellence and quality outcomes. The successful candidate will demonstrate strong written communication, ability to handle routine