Order Entry Associate

optiBPO; Philippines; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

In-house medical team

HMO coverage

Growth opportunities

Job summary

optiBPO in Clark, Pampanga is seeking an Order Entry Associate to manage the ordering activity with accuracy and timeliness. You will enter customer purchase orders, coordinate with inventory and operations, and communicate shipment plans to customers in a professional manner.

The ideal candidate has strong English communication, experience with ERP/CRM, and 2–3 years in finance or data entry. This is an on-site role with opportunities for growth within an international client portfolio.

Qualifications

• Excellent verbal and written English communication skills.
• Strong understanding of finance systems, principles, and processes.
• Experience working with suppliers and customers to resolve order-related issues.
• Experience working with Western companies (preferred).
• Experience in order entry, customer service, sales support, or administrative coordination.
• Bachelor's degree in Business Administration. 2–3 years of experience in a finance or data entry role.

Responsibilities

• Receive customer purchase orders and accurately enter them into the order management system.
• Review orders for completeness and resolve any missing, unclear, or conflicting information.
• Prepare and send order acknowledgements, confirming order details and expected shipment dates.
• Coordinate with inventory, operations, and customer experience teams to confirm product availability and shipment readiness.
• Help ensure orders are processed and shipped within the required turnaround time when inventory is available.
• Identify product shortages, inventory constraints, and potential delivery risks, and work with internal teams to find suitable alternatives or solutions.
• Communicate shipment schedules, delays, changes, and resolution plans to customers in a timely and professional manner.
• Partner with the Customer Experience Lead to identify, elevate,

Skills

Excellent communication skills

MS Office

ERP system

CRM

Attention to detail

Education

Bachelor's degree in Business Administration

Tools

ERP system

CRM

Order management system

Job description

Job Description:

Job Category:

Purchasing & Logistics | JR-22687

Job Location:

Clark, Pampanga

Why will you love working with this Client?

Our client is a millennial company that provides and manufactures high-quality office furniture in Canada. This client has a growing team in the Philippines and is looking for a goal-driven professional like you. Join them now!

Location / Shift

Clark, Pampanga - US Shift

Job Overview

Responsible for managing the ordering activity for the organisation, including timely and accurate entry and processing of all orders received.

Key Responsibilities

• Receive customer purchase orders and accurately enter them into the order management system.
• Review orders for completeness and resolve any missing, unclear, or conflicting information.
• Prepare and send order acknowledgements, confirming order details and expected shipment dates.
• Coordinate with inventory, operations, and customer experience teams to confirm product availability and shipment readiness.
• Help ensure orders are processed and shipped within the required turnaround time when inventory is available.
• Identify product shortages, inventory constraints, and potential delivery risks, and work with internal teams to find suitable alternatives or solutions.
• Communicate shipment schedules, delays, changes, and resolution plans to customers in a timely and professional manner.
• Partner with the Customer Experience Lead to identify, elevate,

Qualifications And Requirements

• Excellent verbal and written English communication skills
• Strong understanding of finance systems, principles, and processes
• Experience working with suppliers and customers to resolve order-related issues
• Experience working with Western companies (preferred)
• Experience in order entry, customer service, sales support, or administrative coordination
• Bachelor's degree, preferably in Business Administration
• 2-3 years of experience in a finance or data entry role

Non-negotiable Skills And Requirements

• Excellent attention to detail and the ability to work quickly without sacrificing accuracy.
• Comfort with email, spreadsheets, ERP, CRM, or order management systems.
• Proficiency in MS Office, including Word, Excel, and Outlook

Why join optiBPO?

optiBPO is an exciting workplace where smart, talented professionals will surround you. These professionals support clients across Australia, New Zealand, the US, Canada, and Europe.

Moreover, this is an excellent opportunity for anyone interested in serving as an Order Entry Associate.

The job is within an international environment.

Perks & Benefits

• In-house medical team and HMO coverage.
• A healthy workplace promotes collaboration and creativity.
• Clear growth strategies and learning opportunities to advance your career.

Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us. If you are passionate about contributing to a dynamic team, the Order Entry Associate role offers great career prospects at optiBPO.

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