Order Desk Analyst

8x8; Philippines; Hybrid; PHP 1,152,000 - 1,793,000; Full time

Job summary

8x8, Inc. is seeking an Order Desk Analyst in the Philippines to support the Commercial Sales Operations team. The role focuses on validating orders, ensuring compliance with contracts and pricing matrices, and coordinating with sales, finance and partners.

You will monitor metrics, manage prioritization during peak periods, and help document ordering procedures to drive process improvements. This position is hybrid, based in BGC, Taguig City, and follows US business hours.

Qualifications

• 2+ years in ordering or sales operations or inside sales.
• Ability to read and extract data from contracts/documents.
• Strong organizational, detail-oriented and data accuracy focus.
• Experience with pricing in a policy matrix and CRM tools.

Responsibilities

• Validate order requests against contracts and approvals.
• Ensure orders conform to policies and pricing matrix; coordinate revisions.
• Process and schedule sales orders within SLA.
• Provide cross-functional support to sales, logistics, and manufacturers.
• Maintain and monitor weekly metrics (on-time delivery, ship days, etc.).
• Communicate urgently with Sales and Management on exceptions.
• Document ordering procedures and improve processes.
• Maintain focus during high-volume periods at quarter/month ends.

Skills

Sales operations

CPQ systems

Salesforce

Attention to detail

Communication skills

Tools

Salesforce

Apttus

Vlocity

Job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

8x8, Inc. is seeking an enthusiastic Order Desk Analyst to help us in our overall growth efforts. You will be an integral part of the Commercial Sales Operations team. The goal is to increase efficiency of sales efforts that will help our reputation and growth.

Responsibilities

• Validate order requests against contractual agreements and all required approvals and/or documents (ie. Purchase Orders, etc.)
• Ensure all orders conform to policies & sales/commercials matrix, and coordinate with sales, finance, partners, and other stakeholders when revisions are required and/or approvals are necessary
• Ensure all sales orders are processed and scheduled within SLA upon receipt of order request
• Provide cross functional operational support to sales, logistics and manufacturer on daily activities
• Maintain and monitor weekly metrics, including on-time delivery, average business days to ship, expedite and rejection rates, etc; identify areas for improvement and work with team to drive improvements
• Maintain proactive communication with Sales and Management on any urgent orders/exceptions
• Assist in the ongoing documentation of ordering procedures including analyzing gaps within the order entry processes, participating in the development of new processes or techniques to resolve problems and prevent their reoccurrence
• Maintain focus, processing throughput, and professional composure in a fast-paced environment, especially during high-volume periods at quarter end & month end

Requirements

• 2+ years experience in ordering/sales operations or inside sales or equivalent preferred
• Basic understanding of revenue recognition
• Ability to read and understand various agreements/documents to extract relevant data
• Well-organized, detail oriented; able to calculate pricing in accordance to matrix
• Exceptional communication & critical thinking skills
• Skilled with Salesforce, Apttus, Vlocity or other CPQ/QTC system, and CRM & Google Apps preferred

Work Schedule & Location

• Shift: US Business Hours
• Setup: Hybrid
• Location: BGC, Taguig City

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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