Order Desk Analyst

8x8; Manila; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

8x8 is seeking an Order Desk Analyst to support our Commercial Sales Operations. You will validate orders, ensure SLA compliance, and coordinate with Sales, Finance, Partners, and other stakeholders to keep the order flow smooth.

You’ll monitor weekly metrics, provide cross-functional support to sales and logistics, and help document ordering procedures to resolve gaps and improve throughput in a fast-paced environment.

Qualifications

• 2+ years in ordering or sales operations.
• Ability to interpret various agreements and extract data.
• Proficient in Salesforce, Apttus, Vlocity or CPQ/QTC systems.

Responsibilities

• Validate order requests against contracts and approvals.
• Ensure orders conform to policies and SLA; coordinate with stakeholders.
• Process and schedule sales orders within SLA after receipt.
• Provide cross-functional support to sales, logistics, and manufacturing.
• Monitor weekly metrics and drive process improvements.
• Communicate urgent orders to Sales and Management.
• Document ordering procedures and develop new processes.
• Maintain focus during high-volume periods.

Skills

Ordering / sales ops

Communication skills

Revenue recognition understanding

Tools

Salesforce

Apttus

Vlocity

CPQ/QTC system

Job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

8x8, Inc. is seeking an enthusiastic Order Desk Analyst to help us in our overall growth efforts. You will be an integral part of the Commercial Sales Operations team. The goal is to increase efficiency of sales efforts that will help our reputation and growth.

Responsibilities

• Validate order requests against contractual agreements and all required approvals and/or documents (ie. Purchase Orders, etc.)
• Ensure all orders conform to policies & sales/commercials matrix, and coordinate with sales, finance, partners, and other stakeholders when revisions are required and/or approvals are necessary
• Ensure all sales orders are processed and scheduled within SLA upon receipt of order request
• Provide cross functional operational support to sales, logistics and manufacturer on daily activities
• Maintain and monitor weekly metrics, including on-time delivery, average business days to ship, expedite and rejection rates, etc; identify areas for improvement and work with team to drive improvements
• Maintain proactive communication with Sales and Management on any urgent orders/exceptions
• Assist in the ongoing documentation of ordering procedures including analyzing gaps within the order entry processes, participating in the development of new processes or techniques to resolve problems and prevent their reoccurrence
• Maintain focus, processing throughput, and professional composure in a fast-paced environment, especially during high-volume periods at quarter end & month end

Requirements

• 2+ years experience in ordering/sales operations or inside sales or equivalent preferred
• Basic understanding of revenue recognition
• Ability to read and understand various agreements/documents to extract relevant data
• Well-organized, detail oriented; able to calculate pricing in accordance to matrix
• Exceptional communication & critical thinking skills
• Skilled with Salesforce, Apttus, Vlocity or other CPQ/QTC system, and CRM & Google Apps preferred

Work Schedule & Location

• Shift: US Business Hours
• Setup: Hybrid

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [e-mail] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.