Order Desk Analyst

8X8 PHILIPPINES, INC.; Manila; Hybrid; PHP 300,000 - 600,000; Full time

Job summary

8x8 Philippines, Inc. seeks an Order Desk Analyst to support Commercial Sales Operations. You will validate orders, ensure SLA adherence, and coordinate with sales, finance and partners to drive efficient processing and accuracy.

You will monitor weekly metrics, assist in process improvements, and maintain cross-functional communication for urgent orders, while thriving in a hybrid setup at BGC, Taguig City.

Qualifications

• 2+ years experience in ordering/sales operations or inside sales or equivalent preferred
• Basic understanding of revenue recognition
• Ability to read and understand various agreements/documents to extract relevant data
• Well-organized, detail oriented; able to calculate pricing in accordance to matrix
• Exceptional communication & critical thinking skills
• Skilled with Salesforce, Apttus, Vlocity or other CPQ/QTC system, and CRM & Google Apps preferred

Responsibilities

• Validate order requests against contractual agreements and required approvals and/or documents
• Ensure all orders conform to policies & sales/commercials matrix, coordinate with sales, finance, partners, and other stakeholders when revisions are required and/or approvals are necessary
• Ensure all sales orders are processed and scheduled within SLA upon receipt of order request
• Provide cross functional operational support to sales, logistics and manufacturer on daily activities
• Maintain and monitor weekly metrics, including on-time delivery, average business days to ship, expedite and rejection rates
• Maintain proactive communication with Sales and Management on any urgent orders/exceptions
• Assist in the ongoing documentation of ordering procedures including analyzing gaps within the order entry processes
• Maintain focus and throughput in a fast-paced environment during high-volume periods at quarter end & month end

Skills

Sales Operations

CPQ Systems

CRM

Revenue Recognition

Data Extraction

Communication Skills

Google Apps

Tools

Salesforce

Apttus

Vlocity

CPQ/QTC System

Google Workspace

Job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

8x8, Inc. is seeking an enthusiastic Order Desk Analyst to help us in our overall growth efforts. You will be an integral part of the Commercial Sales Operations team. The goal is to increase efficiency of sales efforts that will help our reputation and growth.

Responsibilities

• Validate order requests against contractual agreements and all required approvals and/or documents (ie. Purchase Orders, etc.)
• Ensure all orders conform to policies & sales/commercials matrix, and coordinate with sales, finance, partners, and other stakeholders when revisions are required and/or approvals are necessary
• Ensure all sales orders are processed and scheduled within SLA upon receipt of order request
• Provide cross functional operational support to sales, logistics and manufacturer on daily activities
• Maintain and monitor weekly metrics, including on-time delivery, average business days to ship, expedite and rejection rates, etc; identify areas for improvement and work with team to drive improvements
• Maintain proactive communication with Sales and Management on any urgent orders/exceptions
• Assist in the ongoing documentation of ordering procedures including analyzing gaps within the order entry processes, participating in the development of new processes or techniques to resolve problems and prevent their reoccurrence
• Maintain focus, processing throughput, and professional composure in a fast-paced environment, especially during high-volume periods at quarter end & month end

Requirements

• 2+ years experience in ordering/sales operations or inside sales or equivalent preferred
• Basic understanding of revenue recognition
• Ability to read and understand various agreements/documents to extract relevant data
• Well-organized, detail oriented; able to calculate pricing in accordance to matrix
• Exceptional communication & critical thinking skills
• Skilled with Salesforce, Apttus, Vlocity or other CPQ/QTC system, and CRM & Google Apps preferred

Work Schedule & Location

• Shift: US Business Hours
• Setup: Hybrid
• Location: BGC, Taguig City

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