Order Desk Analyst

Francisco Partners; Manila; Hybrid; PHP 420,000 - 540,000; Full time

Job summary

8x8, Inc. is seeking an enthusiastic Order Desk Analyst to join our Commercial Sales Operations team. You will play a key role in increasing the efficiency of sales efforts and ensuring orders are processed accurately and on time.

Responsibilities include validating orders against contracts, coordinating with sales and finance for approvals, and maintaining weekly metrics such as on-time delivery and time-to-ship. Hybrid work setup in Manila area with US business hours.

Qualifications

• 2+ years experience in ordering/sales operations or inside sales or equivalent preferred.
• Basic understanding of revenue recognition.
• Ability to read and understand various agreements/documents to extract relevant data.
• Well-organized, detail oriented; able to calculate pricing in accordance to matrix.
• Exceptional communication & critical thinking skills.
• Skilled with Salesforce, Apttus, Vlocity or other CPQ/QTC system, and CRM & Google Apps preferred.

Responsibilities

• Validate order requests against contractual agreements and required approvals.
• Coordinate with sales, finance, partners, and other stakeholders for revisions/approvals.
• Ensure all sales orders are processed and scheduled within SLA.
• Provide cross functional operational support to sales, logistics and manufacturer.
• Maintain weekly metrics: on-time delivery, days to ship, reject rates, etc.

Skills

Salesforce

Apttus

Vlocity

CPQ

Data extraction

Communication

Tools

Salesforce CPQ tools

Job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

8x8, Inc. is seeking an enthusiastic Order Desk Analyst to help us in our overall growth efforts. You will be an integral part of the Commercial Sales Operations team. The goal is to increase efficiency of sales efforts that will help our reputation and growth.

Responsibilities

• Validate order requests against contractual agreements and all required approvals and/or documents (ie. Purchase Orders, etc.)
• Ensure all orders conform to policies & sales/commercials matrix, and coordinate with sales, finance, partners, and other stakeholders when revisions are required and/or approvals are necessary
• Ensure all sales orders are processed and scheduled within SLA upon receipt of order request
• Provide cross functional operational support to sales, logistics and manufacturer on daily activities
• Maintain and monitor weekly metrics, including on-time delivery, average business days to ship, expedite and rejection rates, etc; identify areas for improvement and work with team to drive improvements
• Maintain proactive communication with Sales and Management on any urgent orders/exceptions
• Assist in the ongoing documentation of ordering procedures including analyzing gaps within the order entry processes, participating in the development of new processes or techniques to resolve problems and prevent their reoccurrence
• Maintain focus, processing throughput, and professional composure in a fast-paced environment, especially during high-volume periods at quarter end & month end

Requirements

• 2+ years experience in ordering/sales operations or inside sales or equivalent preferred
• Basic understanding of revenue recognition
• Ability to read and understand various agreements/documents to extract relevant data
• Well-organized, detail oriented; able to calculate pricing in accordance to matrix
• Exceptional communication & critical thinking skills
• Skilled with Salesforce, Apttus, Vlocity or other CPQ/QTC system, and CRM & Google Apps preferred

Work Schedule & Location

• Shift: US Business Hours
• Setup: Hybrid
• Location: BGC, Taguig City

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