Sales Operations: Order Desk Specialist

8x8 International Philippine Branch Office; Manila; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

8x8 is seeking an enthusiastic Order Desk Analyst to join the Commercial Sales Operations team. You will validate orders, ensure SLA compliance, and work with sales, finance, partners, and other stakeholders to resolve revisions and approvals.

You will maintain weekly metrics, support cross-functional teams, and document ordering procedures in a fast-paced environment, with hybrid work from BGC, Taguig City.

Qualifications

• 2+ years experience in ordering/sales operations or inside sales.
• Basic understanding of revenue recognition.
• Ability to read and understand various agreements/documents to extract relevant data.
• Well-organized and detail oriented; able to calculate pricing per matrix.
• Exceptional communication and critical thinking skills.

Responsibilities

• Validate order requests against contractual agreements and required approvals.
• Ensure orders conform to policies and pricing matrix; coordinate revisions/approvals.
• Process and schedule sales orders within SLA after receipt.
• Provide cross-functional operational support to sales, logistics and manufacturing.
• Maintain and monitor weekly metrics: on-time delivery, days to ship, rejection rates.
• Communicate proactively with Sales and Management on urgent orders.
• Document ordering procedures and analyze gaps to improve processes.
• Maintain focus and throughput during high-volume periods at quarter and month ends.

Skills

Strong communication

Critical thinking

Detail oriented

Contract/data extraction

Tools

Salesforce

Apttus

Vlocity

CPQ/QTC

CRM

Google Apps

Job description

8x8 is seeking an enthusiastic Order Desk Analyst to join the Commercial Sales Operations team. You will validate orders, ensure SLA compliance, and work with sales, finance, partners, and other stakeholders to resolve revisions and approvals.

You will maintain weekly metrics, support cross-functional teams, and document ordering procedures in a fast-paced environment, with hybrid work from BGC, Taguig City.