Order Desk Analyst

8x8; Taguig; Hybrid; PHP 360,000 - 540,000; Full time

Job summary

8x8 Asia in Manila is seeking an enthusiastic Order Desk Analyst to support the Commercial Sales Operations team. You will validate orders, ensure adherence to contracts, and coordinate with sales, finance, partners, and other stakeholders.

You're responsible for processing orders within SLA, maintaining weekly metrics, and improving order-entry processes. Strong communication, data extraction from agreements, and experience with Salesforce/CPQ tools are preferred.

Qualifications

• 2+ years experience in ordering/sales operations or inside sales
• Basic understanding of revenue recognition
• Ability to read and understand various agreements/documents to extract relevant data
• Well-organized, detail oriented; able to calculate pricing in accordance to matrix
• Exceptional communication & critical thinking skills
• Skilled with Salesforce, Apttus, Vlocity or other CPQ/QTC system, and CRM & Google Apps preferred

Responsibilities

• Validate order requests against contractual agreements and required approvals

Skills

Order management

Sales operations

CPQ/QTC systems

CRM

Communication

Attention to detail

Salesforce

Apttus

Vlocity

Google Apps

Tools

Salesforce

Apttus

Vlocity

CPQ/QTC systems

CRM

Google Apps

Job description

Order Desk Analyst

Sales Operations Group Full time Manila-8x8 Asia

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

8x8, Inc. is seeking an enthusiastic Order Desk Analyst to help us in our overall growth efforts. You will be an integral part of the Commercial Sales Operations team. The goal is to increase efficiency of sales efforts that will help our reputation and growth.

Responsibilities

• Validate order requests against contractual agreements and all required approvals and/or documents (ie. Purchase Orders, etc.)
• Ensure all orders conform to policies & sales/commercials matrix, and coordinate with sales, finance, partners, and other stakeholders when revisions are required and/or approvals are necessary
• Ensure all sales orders are processed and scheduled within SLA upon receipt of order request
• Provide cross functional operational support to sales, logistics and manufacturer on daily activities
• Maintain and monitor weekly metrics, including on-time delivery, average business days to ship, expedite and rejection rates, etc; identify areas for improvement and work with team to drive improvements
• Maintain proactive communication with Sales and Management on any urgent orders/exceptions
• Assist in the ongoing documentation of ordering procedures including analyzing gaps within the order entry processes, participating in the development of new processes or techniques to resolve problems and prevent their reoccurrence
• Maintain focus, processing throughput, and professional composure in a fast-paced environment, especially during high-volume periods at quarter end & month end

Requirements

• 2+ years experience in ordering/sales operations or inside sales or equivalent preferred
• Basic understanding of revenue recognition
• Ability to read and understand various agreements/documents to extract relevant data
• Well-organized, detail oriented; able to calculate pricing in accordance to matrix
• Exceptional communication & critical thinking skills
• Skilled with Salesforce, Apttus, Vlocity or other CPQ/QTC system, and CRM & Google Apps preferred

Work Schedule & Location

• Shift: US Business Hours
• Setup: Hybrid
• Location: BGC, Taguig City

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