Order & Customer Success Specialist

KamelMedia; Angeles; On-site; PHP 312,000 - 502,000; Full time

Job summary

KamelMedia in the Philippines is seeking a proactive operations specialist to manage customer inquiries, order processing, and vendor coordination. You will ensure accurate records, timely follow-ups, and seamless transitions from intake to completion, while supporting sales and growth with lead routing and CRM updates.

Ideal candidates have experience in customer service or administrative support, strong communication, and proficiency with MS Office, Google Workspace, and CRM tools.

Qualifications

• Experience in customer service or operations support.
• Excellent written and verbal communication.
• Proficient with MS Office and Google Workspace.
• Ability to manage multiple priorities with minimum supervision.

Responsibilities

• Handle customer inquiries via email, phone, and forms.
• Process orders and ensure accurate data entry.
• Coordinate with vendors and internal teams to confirm orders.
• Track orders from intake to completion and report trends.
• Update CRM and vendor portals with order/status information.
• Suggest workflow improvements for efficiency.

Skills

Communication

Attention to detail

Organizational skills

Independent work

Problem solving

Multi-tasking

Tools

Microsoft Office

Google Workspace

CRM systems

Vendor portals

Job description

KamelMedia in the Philippines is seeking a proactive operations specialist to manage customer inquiries, order processing, and vendor coordination. You will ensure accurate records, timely follow-ups, and seamless transitions from intake to completion, while supporting sales and growth with lead routing and CRM updates.

Ideal candidates have experience in customer service or administrative support, strong communication, and proficiency with MS Office, Google Workspace, and CRM tools.