Oracle Applications Support Specialist

Filinvest Group; Muntinlupa; On-site; PHP 420,000 - 700,000; Full time

Job summary

Filinvest Group is seeking an Associate, IT Application Support to provide technical support for Oracle end users, focusing on operation and functionality of software applications. You will perform initial investigation and resolution, collaborating with technical SMEs and vendors on issues related to applications, integrations, and configuration setups.

The role involves incident triage and resolution, root-cause analysis, user enablement, and ensuring data integrity during critical month-end

Qualifications

• Must have strong problem-solving skills and the ability to resolve issues promptly.
• Excellent written and verbal communication for clear information exchange.
• Customer service orientation with ability to handle inquiries and complaints effectively.

Responsibilities

• Triage and resolve tickets reported via the ITSM tool.
• Investigate system errors, data discrepancies, and integration failures; collaborate with specialists.
• Assist end users with queries, errors, and other concerns.
• Ensure system availability and data integrity during critical month-end cycles.
• Monitor and manage Service Level Agreements (SLAs).
• Initiate service improvement actions.

Skills

Problem-solving

Communication

Customer service

People management

Planning

Education

BS Accounting

ITSM experience

Job description

Filinvest Group is seeking an Associate, IT Application Support to provide technical support for Oracle end users, focusing on operation and functionality of software applications. You will perform initial investigation and resolution, collaborating with technical SMEs and vendors on issues related to applications, integrations, and configuration setups.

The role involves incident triage and resolution, root-cause analysis, user enablement, and ensuring data integrity during critical month-end