Oracle Applications Support Engineer

Filinvest Business Services Corporation; Manila; Presencial; PHP 300.000 - 540.000; Jornada completa

Descripción de la vacante

Filinvest Business Services Corporation is seeking an Associate in IT Application Support to provide technical support for Oracle end users and ensure smooth operation of software applications. You will investigate issues, collaborate with technical SMEs and vendors, and resolve configuration and integration concerns.

The role emphasizes incident triage, root-cause analysis, user enablement, and ensuring system availability during critical close cycles, while maintaining strong customer service

Formación

• Experience supporting Oracle end users and understanding application functionality.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication with customers and stakeholders.
• Ability to lead, motivate, and build a positive team environment.

Responsabilidades

• Incident Resolution: Triage and resolve tickets via ITSM tool.
• Root-Cause Analysis: Investigate system errors and data discrepancies with cross-functional teams.
• User Enablement: Assist end users with queries and errors.
• Month-End Support: Ensure system availability during close cycles.
• Monitor and manage SLAs.
• Initiate service improvement actions.
• Manage client expectations and escalations.

Conocimientos

Problem-solving

Communication

Customer service

People management

Planning

Educación

BS Accounting

Descripción del empleo

Filinvest Business Services Corporation is seeking an Associate in IT Application Support to provide technical support for Oracle end users and ensure smooth operation of software applications. You will investigate issues, collaborate with technical SMEs and vendors, and resolve configuration and integration concerns.

The role emphasizes incident triage, root-cause analysis, user enablement, and ensuring system availability during critical close cycles, while maintaining strong customer service