Financial Services Application Support Analyst

PM Consulting; Metro Manila; Sur place; PHP 420 000 - 660 000; Plein temps

Résumé du poste

PM Consulting is seeking an Application Support Analyst to bridge technical infrastructure and business operations for our global finance clients. You will handle incident management, troubleshooting, and client component installs to ensure high availability of critical applications.

The role requires 3 years in application support or 2 years in data management with SQL, plus experience with Oracle Fusion/EBS, JIRA, and Confluence.

Qualifications

• Bachelor’s degree in technology or CS; 3 years in Application Support or 2 years in Data Management with SQL
• Solid SQL extraction/manipulation skills; strong MS Excel pivot/tables
• Experience with infrastructure teams and MS tech stack (Dot Net is mentioned)

Responsabilités

• Administer and resolve complex support requests via Service Desk with SLAs
• Troubleshoot and escalate technical issues to senior teams or vendors
• Oversee installation of client components and resolve hardware/software conflicts
• Assist in identifying performance and latency issues with data-driven insights
• Participate in testing and release processes for new apps and upgrades
• Contribute to documentation, knowledge base articles and guides
• Bridge communication between business users, infra teams, and vendors
• Develop inside-out knowledge of business applications across divisions

Connaissances

SQL

MS Excel

Formation

Bachelor’s Degree in Technology, Computer Science

Outils

Oracle Fusion

Oracle EBS

Box

JIRA

Confluence

Description du poste

PM Consulting is seeking an Application Support Analyst to bridge technical infrastructure and business operations for our global finance clients. You will handle incident management, troubleshooting, and client component installs to ensure high availability of critical applications.

The role requires 3 years in application support or 2 years in data management with SQL, plus experience with Oracle Fusion/EBS, JIRA, and Confluence.