Operations Training & Quality Specialist

Filinvest Development Corporation; Pasig; On-site; PHP 279,000 - 502,000; Full time

Job summary

A leading real estate development firm based in the Philippines is seeking an Operations Associate specializing in Training and Quality. The role involves facilitating training programs, conducting performance audits, and improving overall service quality. Ideal candidates possess strong analytical, communication, and organizational skills, along with a high sense of responsibility. This position offers the opportunity to contribute to training initiatives and enhance operational effectiveness.

Qualifications

• Ability to interpret technical data and processes.
• Familiarity with operational processes and policies.
• Competency in communicating assessment results clearly.

Responsibilities

• Facilitates training programs and conducts performance audits across operations.
• Collects and evaluates audit results and conducts coaching sessions.
• Prepares performance audit reports for supervisors and managers.
• Conducts knowledge alignment sessions to improve service quality.

Skills

Strong analytical skills

Advanced Customer Service skills

Strong planning and organizational skills

Excellent written and oral communication skills

Strong attention to detail

Proven presentation/facilitation skills

Ability to function independently

Strong coordination skills

Tools

Microsoft Word

Job description

A leading real estate development firm based in the Philippines is seeking an Operations Associate specializing in Training and Quality. The role involves facilitating training programs, conducting performance audits, and improving overall service quality. Ideal candidates possess strong analytical, communication, and organizational skills, along with a high sense of responsibility. This position offers the opportunity to contribute to training initiatives and enhance operational effectiveness.