Operations Support Lead - Operations, MariBank

Monee; Manila; On-site; PHP 558,000 - 781,200; Full time

Job summary

A financial services company in Manila is seeking an Operations Support Lead to supervise operations support teams, manage projects, and ensure operational readiness. The ideal candidate will have 7-10 years of relevant experience, including at least 3 years in people management. This full-time role requires flexibility in working hours, including weekends, and may involve work in Mandaluyong City or Cubao.

Qualifications

• 7 to 10 years of overall relevant experience required.
• Minimum of 3 years of experience in people management.
• Willingness to work flexible schedules, including weekends.

Responsibilities

• In charge of supervising operations support teams.
• Assist the Digital Banking Operations Head in processes.
• Ensure requirements are addressed and prioritized.

Skills

Project management

People management

Training and engagement

Process improvement

Education

Graduate of any 4-year course

Job description

Operations Support Lead - Operations, MariBank

Monee, Manila, National Capital Region, Philippines

Job Description

The Head of Operations Support is responsible in providing Training, Quality and Documentation support to Operations Teams and must ensure Operational Readiness for all products and features that will have an impact to Ops Teams.

• Team Management: In charge of supervising operations support teams which covers Training, Quality and Business Process
• End-to-end Support Management: Assist the Digital Banking Operations Head in the end-to-end process and requirements of the digital operations team
• Project Management: Ensure requirements and priorities of Operations are addressed, escalated and prioritized according to the need and impact

Requirements

• Graduate of any 4-year course is a plus
• 7 to 10 years of overall relevant experience
• Minimum of 3 years of experience in people management
• Proven expertise in project management
• Demonstrated experience in training and engagement, as well as process improvement
• Willingness to work flexible schedules, including weekends, as needed
• Open to working in either Mandaluyong City and/or Cubao

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

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