Service Delivery Operations Trainer

TalentBuzz Recruitment Agency; Quezon City; On-site; PHP 300,000 - 650,000; Full time

Job summary

A recruitment firm is seeking a Service Delivery Trainer in Quezon City, Philippines. The role involves optimizing operations in financial services, conducting training, and ensuring compliance. Candidates should possess a Bachelor’s degree and at least 2 years of experience in related fields, along with strong skills in problem-solving and data analysis. Training and coaching experience is crucial. This is an onsite position with day shifts.

Qualifications

• 2 years and above experience in financial services or related fields.
• Training and coaching experience required.
• Experience in creating and updating SOPs and technical documentation.

Responsibilities

• Process complex insurance tasks and operate various client systems independently.
• Optimize operations through analysis and process enhancement.
• Conduct training and develop/update SOPs for alignment with operational goals.

Skills

Problem-solving

Data analysis

Time management

Planning

Email communication

Education

Bachelor’s degree in any field

Job description

A recruitment firm is seeking a Service Delivery Trainer in Quezon City, Philippines. The role involves optimizing operations in financial services, conducting training, and ensuring compliance. Candidates should possess a Bachelor’s degree and at least 2 years of experience in related fields, along with strong skills in problem-solving and data analysis. Training and coaching experience is crucial. This is an onsite position with day shifts.