Quality & Operational Excellence Lead – Training & Compliance
ReSourcePro
14 days+
Application generator
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Get past ATS filters
Benefits offered by this job
Job summary
ReSourcePro is seeking a Lead Specialist for Quality Management in Mandaluyong. This role is essential to bridge the Total Quality System with daily operations. Responsibilities include monitoring compliance with quality standards, developing training programs, and engaging with stakeholders. The ideal candidate has over 5 years of experience in a BPO environment and a strong background in Quality Management Systems. Benefits include 13th Month Pay, health insurance, and professional development opportunities.
Qualifications
- 5+ years of experience in a BPO environment.
- Strong background in Quality Management Systems.
- Data analytics skills you can put to work.
- Confident trainer and facilitator (workshops, coaching).
- Proficient in MS Office (Word, Excel, PowerPoint, Visio).
Responsibilities
- Act as a bridge between our Total Quality System and daily operations staff.
- Monitor compliance with quality standards.
- Develop and conduct training programs.
- Facilitate workshops and coaching sessions.
- Champion a culture of quality across Service Delivery Units.
Skills
Quality Management Systems
Data analytics
Training and facilitation
Stakeholder engagement
MS Office Suite
Education
Bachelor's degree
Job description
ReSourcePro is seeking a Lead Specialist for Quality Management in Mandaluyong. This role is essential to bridge the Total Quality System with daily operations. Responsibilities include monitoring compliance with quality standards, developing training programs, and engaging with stakeholders. The ideal candidate has over 5 years of experience in a BPO environment and a strong background in Quality Management Systems. Benefits include 13th Month Pay, health insurance, and professional development opportunities.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
