Operations Team Lead - Drive Efficiency & Service

DHL Group

Philippines

In loco

PHP 391.000 - 781.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

DHL Group Philippines is seeking an Operations Team Leader to supervise a team of operational personnel, ensuring efficient daily execution. The role focuses on productivity, quality, safety, and customer service while complying with company policies and procedures.

You will coordinate with management and frontline staff, conduct daily briefings, monitor KPIs, address issues, and drive continuous improvement.

Competenze

Strong leadership and people management skills.
Excellent communication and interpersonal abilities.
Ability to coach, motivate and develop staff.
Strong problem-solving and decision-making capabilities.
Good analytical and organizational skills.
Proficient in Microsoft Office applications, particularly Excel and Outlook.
Knowledge of Warehouse Management Systems (WMS) and operational processes.
Ability to work under pressure and manage multiple priorities.
Strong focus on safety, quality, and customer satisfaction.

Mansioni

Supervise daily operational activities to ensure smooth workflow and service delivery.
Monitor productivity, workload, and resource utilization to achieve operational targets.
Ensure adherence to SOPs, work instructions, and customer requirements.
Conduct daily shift briefings and communicate operational priorities to the team.
Monitor operational performance and implement corrective actions when necessary.