Senior Operations Leader — Client Delivery & Growth

TASQ Staffing Solutions; Taguig; On-site; PHP 725,400 - 948,600; Full time

Job summary

TASQ Staffing Solutions is seeking an Operations Manager to lead and optimize CE support operations in Taguig, Philippines. This hands-on leader will oversee dynamic teams, manage key performance metrics, and drive continuous improvement. Ideal candidates will have a Bachelor's degree and a minimum of 24 months of managerial experience in large BPO environments. The role requires strong leadership skills and the ability to collaborate with various stakeholders for service excellence.

Qualifications

• Minimum 24 months experience as an Operations Manager or equivalent.
• Demonstrated success in leading large BPO teams through multiple leadership layers.
• Expertise in driving performance management, ensuring robust governance, and delivering exceptional service quality.

Responsibilities

• Lead dynamic CE teams and Assistant Managers across Tier 1-3 operations.
• Oversee and optimize key performance metrics such as SLAs, CSAT, quality, cost, and team growth.
• Champion operational strategies for continuous improvement.

Skills

Visionary leadership

Performance management

Team leadership

Cross-functional collaboration

Performance analytics

Education

Bachelor's degree

Job description

TASQ Staffing Solutions is seeking an Operations Manager to lead and optimize CE support operations in Taguig, Philippines. This hands-on leader will oversee dynamic teams, manage key performance metrics, and drive continuous improvement. Ideal candidates will have a Bachelor's degree and a minimum of 24 months of managerial experience in large BPO environments. The role requires strong leadership skills and the ability to collaborate with various stakeholders for service excellence.