Customer Support Specialist

Accelleron; Parañaque; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Attractive compensation

Employee Assistance Program

Global parental leave

Flexible working models

Job summary

Accelleron Manila is seeking a Customer Support Engineer to deliver defined services to internal customers worldwide. You will handle quotations, order bookings, spare part purchasing, service orders, and ensure timely invoicing and data accuracy across ERP systems.

The role requires 3+ years in order handling with international partners, proficiency in Excel and Office 365, basic SAP knowledge, and willingness to work odd or extended hours in a diverse global team.

Qualifications

• Bachelor's degree in engineering or related field.
• 3+ years in order handling with international customers or suppliers.
• Strong English communication and cross-cultural awareness.

Responsibilities

• Provide support on process quotations and register enquiries in local systems.
• Assist order booking in local ERPs and ensure correct delivery to addresses.
• Place spare part and service purchase orders; manage invoicing and costs.
• Maintain master data and monitor supplier performance against POs.
• Collaborate with service network and internal customers.

Skills

Excel

Office 365

Verbal communication

Written communication

Education

B.Tech / B.E. or any bachelor's degree

Tools

SAP

ERP systems

Job description

About Accelleron

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission‑critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting‑edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Accelleron central operations team is looking for high caliber customer support engineers who provides defined services to the internal customers with best quality in the most efficient way. Customer support services endeavors to continuously improve upon the process & deliveryoftechnocommercialservices, with the aim to meet the expectationofthe business and provide harmonious and delightful services to customers across the globe from Manila.

Your Responsibilities

Task list, to be performed while sitting in Accelleron Manila-PH for service stations located outside of Manila-PH, including but not limited to:

• To provide support to LUs on process quotations for enquiries received directly or through EUS or service coordinators or customers. To register these enquiries in ATURB and ERP (or any other local system). Ensuring correct technical specification as per customer needs and commercial terms i.e., pricing, incoterms, texts, export checks, etc.
• To provide support to LUs on order booking in local ERPs which are received directly or through EUS or service coordinators or customers. To book these orders in LUs local ERP and ensuring correct spare part delivery to correct address and on time as per customer’s requirement and agreed commercial terms.
• To support LU on placing spare part purchase orders on CHTUS via EDI or ATURB as per the requirements of sales order or safety stock. Ensuring to claim all applicable discounts from CHTUS. It includes booking of purchase orders in LU’s ERP and support local team in importing the parts if required.
• To support LU on placing service purchase orders and arrange related communication.
• To ensure timely invoicing of the sales orders after the delivery of goods and or service and collection and booking of all relevant costs.
• To support LUs in maintaining the master data (if required).
• Initiates purchase orders (PO) in the system, according to the Purchase Requisitions and in alignment with standard procedures, ensure appropriate approvals have been completed, confirm delivery with suppliers, monitors and tracks supplier performance to purchase order requirements. Monitor open POs and close once process has been completed.
• Track goods received with local and international LDs stakeholders to verify appropriate delivery and ensure invoice processing.
• Optimize the number of suppliers. Support the management of preferred vendors (e.g. KPI reporting). Handle claims for unsatisfactory service, material or equipment
• Ensure accuracy of transactional processes (material master data, vendor master data, order processing, interface support to handling quality claims and accounts payable related activities)
• Handling of the APOC issues and keep it up to date.
• Close collaboration with service network and internal customers.
• Handling of contract activity, technical evaluation, contract setup in ATURB and ERP with related transactions activity.

Your Background

• B.Tech / B.E., Dip. Engg. or any bachelor's degree.
• Firm attitude towards delivering end to end high-quality services and customer satisfaction.
• Expertise in computer skills, office 365. Excel, word, ppt.
• Basic SAP knowledge and experience onofSD/MM module.
• 3+ yearsofwork-experience in order handling, preferably in dealing with international customers or suppliers.
• Good on verbal-written communication. (English)
• Willing to work in odd and extended hours.
• Should have Good interpersonal Skills and be able to deal and respect different cultures across the globe.

Your Benefits

• Attractive compensation & benefits
• Employee Assistance Program
• Global parental leave program
• Flexible working models

Job Family Group

Marketing, Sales, Product Management

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